SHANMUGAPRIYA MOHAN KUMAR
Morrisville,NC
Summary
Dedicated and results-oriented IT professional with a solid decade of hands-on experience in the dynamic domains of telecom, gaming, and web applications. My journey in Information Technology has cultivated a robust skill set in systems development, data management, and strategic problem-solving. I am eager to pursue the MS in Data Analytics program to deepen my understanding of advanced analytics methodologies, gain exposure to cutting-edge research in the field and leveraging the knowledge gained to make significant contributions in the evolving landscape of data analytics.
Overview
14
14
years of professional experience
Work History
Business Analyst
ENGAGEFRESH Private Limited
05.2021 - 03.2023
- Interacted with internal customers to understand business needs (developed a SAAS product)and translate into requirements and project scope.
- Translated data requirements into user stories and acceptance criteria for development teams. This involved breaking down complex data needs into actionable tasks and ensuring that the implemented solutions met business expectations.
- Created dashboards and reports to communicate these metrics to stakeholders, enabling data-driven decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with BI specialists to integrate data analysis and visualization tools into the SaaS product.
- Collaborated with IT teams to understand technical constraints and opportunities.
- Clearly communicated requirements, changes, and project updates to all relevant parties.
- Worked with testing teams to ensure that solutions met specified requirements.
- Participated in the testing process and addressed the issues identified during testing.
- Proactively identified opportunities for process improvement.
- Built and maintained positive relationships with stakeholders at various levels.
- Ensured that the needs and expectations of stakeholders are addressed.
Senior Software Engineer
SCIENTIFIC GAMES Games India Private Limited
02.2014 - 05.2017
- Worked with project managers, developers,media technicians and quality assurance to implement a game.
- Worked with core development team to correct problems and run test scenarios.
- Trained and mentored junior developers and engineers, teaching skills in C++,UNIX,environment setup and working to improve overall team performance.
- Practiced and encouraged respectful and transparent communication in interactions.
- Analyzed the complexity of game and did brainstorm sessions with peers in order to implement the same.
- Delivered the game in a specified time after completing unit testing to Quality Assurance team.
- Provided guidance and mentored less-experienced staff members.
- Conducted regression testing and ensured bug free product is delivered to QA team.
- Provided direction and guidance to process improvements.
Software Analyst
BALLY Technologies India Pvt Ltd
11.2011 - 02.2014
- Developed, debugged and tested game features to support quality assurance requirements.
- Collaborated with game designers, artists and testers to ensure quality product delivery.
- Used debugging techniques to identify issues with computer code and resolve errors.
- Utilized C++ to program logic, rules in various game titles.
- Mentored newly hired and junior developers in office and departmental policies and procedures.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Conducted regular design reviews throughout game development process.
- Optimized game performance and loading times for PC and in Electronic Gaming Machines to enhance user experience.
System Engineer
TATA Consultancy Services, Alcatel-Lucent
03.2010 - 01.2011
- CCD is a complete solution built into the Alcatel OmniPCX Enterprise. The contact center architecture is taken into account according to the customer needs.
- Maintained the CCS software allows to control, to manage, to visualize data and to display statistics concerning the whole CCD matrix.
- Manage and organize databases, ensuring data integrity and security.
- Write SQL queries to extract and manipulate data.
- Acquired a keen understanding of data flows and the intricacies of managing large-scale data in real-time.
- Took the ownership of AFE(Alcatel Front End) ,supported and resolved the customer facing problems.
- Live support given to customers based on the criticality of the issues and fixed the issues.
- Worked on the feature-Automatic Management of statistic files for Call Centre.
- Provide insights and recommendations to support decision-making processes.
- Helped myself and team made informed decisions based on data.
- Used data to identify and solved complex problems.
- Took the ownership of database in Call centre.
- Immediately resolved the corruption and other issues related to database by connecting to client site.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted junior level employees with resolving database problems at remote locations.
- Delivered helpdesk service and support to customers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Software Engineer
ALCATEL-LUCENT Technologies
10.2008 - 03.2010
- Provided guidance and mentored less-experienced staff members.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Conducted regression testing and submitted observations to development team.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- In turn, increased the overall productivity to 20%.
Education
M.Tech - Computer Science
SRM University
B.E - Computer Science Engineering
Anna University (Adhiparasakthi Engineering College)
Skills
- Integrated Development Environments (IDEs):Visual Studio, Eclipse, IntelliJ IDEA
- Version Control Systems Git, SVN (Subversion)
- Containerization Docker, Kubernetes
- Continuous Integration/Continuous Deployment (CI/CD) Jenkins
- Programming Languages C, PHP
- Database Management MySQL , Microsoft SQL Server
- Cloud Platforms Amazon Web Services (AWS)
- Project Management Tools Jira
- Communication and Collaboration Slack, Microsoft, Teams, Zoom
- Code Repository Git,GitLab,SVN,CVS
Timeline
Business Analyst
ENGAGEFRESH Private Limited
05.2021 - 03.2023
Senior Software Engineer
SCIENTIFIC GAMES Games India Private Limited
02.2014 - 05.2017
Software Analyst
BALLY Technologies India Pvt Ltd
11.2011 - 02.2014
System Engineer
TATA Consultancy Services, Alcatel-Lucent
03.2010 - 01.2011
Software Engineer
ALCATEL-LUCENT Technologies
10.2008 - 03.2010
M.Tech - Computer Science
SRM University
B.E - Computer Science Engineering
Anna University (Adhiparasakthi Engineering College)
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