SHANMUGAPRIYA THIRUMALAI SANKER
Summary
I'm a proactive individual pursuing a master's degree in food innovation and technology, with strong communication skills and technical understanding. A visionary leader with the ability to grow and develop in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
PROGRAMMER ANALYST TRAINEE
Cognizant technology solutions
10.2022 - 07.2023
- Provide Users with Technical support over phone and via Mail
- Help users to resolve their technical issues by troubleshooting and escalating it to the L2/Tier2 team if the issue can't be resolved
- Assigning incidents to the appropriate team and actioning it within the SLA
- Handle Password reset calls as well as IT issues such as application performance issue, Application login issues, VPN error clogs, Virtual desktops and vulnerability issues
- Also assisting Users with their Wi-Fi issues and system performance issues
- Hands-on with both Windows OS as well as Mac OS.
INTERN
Cognizant Technology Solutions
02.2022 - 07.2022
- In the domain of Quality Engineering and Assurance.
INTERN
Sri Balaji Gastro Center
01.2022
- Observed and learnt about the Gastroenterology Equipments like Enteroscope, Colonoscope, Sigmoidoscope.
Education
MASTER OF SCIENCE (MS) - FOOD INNOVATION & TECHNOLOGY
Johnson & Wales university
01.2025
BACHELOR OF TECHNOLOGY (B.TECH) - BIOTECHNOLOGY
St. Joseph's college of engineering
01.2022
SECONDARY SCHOOL -
CK school of practical knowledge
01.2018
Skills
- Communication skill
- Ability to research, Analyse, and solve technical issues
- MS excel
- MS word
- SNOW ticketing tool
- Organizational skills
Timeline
PROGRAMMER ANALYST TRAINEE
Cognizant technology solutions
10.2022 - 07.2023
INTERN
Cognizant Technology Solutions
02.2022 - 07.2022
INTERN
Sri Balaji Gastro Center
01.2022
MASTER OF SCIENCE (MS) - FOOD INNOVATION & TECHNOLOGY
Johnson & Wales university
BACHELOR OF TECHNOLOGY (B.TECH) - BIOTECHNOLOGY
St. Joseph's college of engineering
SECONDARY SCHOOL -
CK school of practical knowledge
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