Shanmuga Priyadharshini Periyasamy

• Led and supervised a team of 7 dedicated staff members, fostering a culture of excellence and prioritizing exceptional service delivery for an enhanced customer experience
• Maintained rigorous adherence to food safety regulations, guaranteeing a hygienic and safe environment conducive to optimal operations
• Spearheaded comprehensive inventory management strategies, ensuring timely restocking and rotation of food items in alignment with established schedules
• Effectively addressed and resolved customer concerns with professionalism and courtesy, leading to a notable 90% surge in overall customer satisfaction
• Pioneered the conception and implementation of a customer loyalty program, resulting in a remarkable 50% increase in repeat business
• Optimized kitchen operations to enhance efficiency, yielding significant reductions in food waste and operational costs
• Designed and executed comprehensive training programs and performance evaluations, fostering staff competency and maximizing productivity
• Innovatively crafted a diverse and appealing full menu to cater to varying tastes and preferences, ensuring a memorable dining experience for patrons.

Projects:

1. Project : MetLife A&H PME Charlie

Type : Maintenance, Enhancement and Production Support

Platform : Windows XP, 2000

Software : PowerBuilder, VB, VB.Net

Client : Met Life

Duration : Sep -16th 2008 to Nov - 2009

Role : Programmer (Team Member)

MetLife A&H PME Charlie stands as a pivotal project within MetLife, solely dedicated to managing the intricate landscape of MetLife's claims. The Charlie Application serves as an internal tool crucial for streamlining operations.

Within this project, my responsibilities encompass a multifaceted role. I am primarily tasked with the maintenance and enhancement of the application, ensuring its continued efficiency and effectiveness in meeting the evolving needs of MetLife.

2. Project : USI CIA Direct Migration and Maintenance

Type : Development, Migration and Maintenance

Platform : Windows XP, 2000

Software : C#.NET, Power Builder, SQL Server

Client : USI, USA

Duration : Five months

Role : Programmer and Team Member

USI, an esteemed Insurance Brokerage Organization catering to numerous clients, operates its application utilizing Power Builder as the front end and Informix as the underlying Database. Their current imperative is to modernize their infrastructure by migrating the Database to SQL Server 2005 and transitioning all 4GL components to C# classes, Stored Procedures, and RDLC reporting components. This monumental task entails thorough analysis and meticulous creation and testing of numerous Stored Procedures, alongside the development of C# classes to facilitate their execution. Additionally, the project mandates the creation of RDLC components for comprehensive reporting capabilities.

The existing application architecture comprises Power Builder as the front end interfacing with a SQL database. Each object within the database is meticulously structured, and the user interface encompasses a login page leading to a MDI form, allowing users to seamlessly interact with the system. Notably, all components are uniquely identified and automated within the project framework.

My pivotal role within this ambitious project encompasses:

• Requirements and Analysis: Conducting thorough analysis of requirements and translating them into actionable plans.
• Coding and Rework: Development and refinement of codebase to align with project objectives.
• Creation of Unit Test Cases: Formulating comprehensive test cases to ensure the reliability and functionality of developed components.
• Unit Testing and Debugging: Rigorous testing and troubleshooting to identify and rectify any discrepancies.