Shanmuga Priyan Vadugan Murugan
Frisco
Summary
Strategic leader in Site Reliability Engineering (SRE) and DevOps with 16+ years of experience managing extensive cloud platforms and critical production systems, excelling in operational coordination for optimal efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager SRE/DevOps
7-Eleven Inc
Irving
05.2019 - Current
- Leading a team of 24 with the successful delivery of the 7NOW Digital initiative, scaling from proof of concept to deployment across 9,000+ stores, supporting a $1B annual business.
- Directed cross-functional teams in building and maintaining serverless microservice architectures for iOS, Android, and web platforms.
- Implemented CI/CD frameworks using Jenkins, Maven, and AWS Lambda; oversaw serverless deployments and monitoring strategies for APIs.
- Guided CI/CD pipeline development, source code migration, and production-ready infrastructure aligned with enterprise standards.
- Leading a design and deployment of containerized web application infrastructure on AWS Fargate; automated provisioning with Terraform and Python.
- Managed containerization efforts using Docker and Kubernetes; supervised Canary and Blue-Green deployments.
- Developed observability dashboards using New Relic, CloudWatch, Kibana, ELK Stack, and Mixpanel; established proactive alerting for APIs and mobile endpoints.
- Defined and tracked SRE metrics (MTTR, MTTD, availability, latency, throughput, error rates), improving issue resolution time by 35%.
- Owned 24/7 on-call rotations, conducted blameless root cause analysis, reducing recurring errors and improving MTTR by 40%.
- Championed infrastructure reliability, scalability, and high availability through Terraform, containerization, and proactive alerting.
- Collaborated with engineering, product, and operations teams to ensure enterprise compliance, system reliability, and continuous improvement.
Senior AWS/DevOps Engineer
Capital One, Wipro Technologies
Richmond
03.2015 - 05.2019
- Worked on end-to-end migration from on-premises infrastructure to AWS for the Capital One Card organization, collaborating with the initial DevOps team to design and implement enterprise-grade CI/CD pipelines.
- Designed and standardized CI/CD frameworks using Jenkins and AWS services, enabling automated, scalable deployments across multiple environments.
- Transformed legacy system administration workflows into DevOps practices, adopting automation, infrastructure as code, and cloud-native tooling.
- Gained deep hands-on expertise across AWS services through a 2-year large-scale cloud migration initiative, supporting compute, networking, security, and storage services.
- Implemented and managed monitoring, logging, and observability solutions using New Relic, ELK Stack (Elasticsearch, Logstash, Kibana), and Splunk to improve system visibility, reliability, and incident response.
- Partnered with application, security, and platform teams to ensure secure, compliant, and highly available cloud deployments.
Software Engineer
Capital One, Wipro Technologies
Chennai
09.2010 - 03.2015
- Provided onsite UNIX/Linux system administration support for customer card–related ETL and batch processing systems, ensuring adherence to SLA and SLO commitments.
- Managed incident response, triage, and root cause analysis, consistently meeting MTTR targets for high-priority production issues.
- Supported and maintained ETL pipelines and application infrastructure on UNIX/Linux platforms, including performance tuning and system optimization.
- Implemented proactive monitoring and alerting, reducing MTTD and MTTR while improving system stability and availability.
- Collaborated with application, database, and network teams to support financial data accuracy, security, and regulatory compliance.
Data Analyst
CMC Ltd, Ikya Human Capital Solutions
Chennai
08.2009 - 09.2010
- Data ingestion, cleansing, validation, and quality assurance for high-volume financial datasets.
- Reporting and presentation of insights to leadership, ensuring data consistency and accuracy.
- Collaboration with cross-functional teams to support financial data integrity and reporting standards.
Education
Master’s - Software Engineering
Anna University
06-2009
Skills
Site reliability engineering and DevOps practices
Cloud architecture (AWS)
Container orchestration (Kubernetes, Docker)
CI/CD automation (Jenkins, GitOps, Terraform)
Serverless architecture (AWS Lambda)
Infrastructure as code (IaC)
Monitoring and observability (New Relic, Splunk, DataDog, MongoDB, CloudWatch, Power BI, Grafana)
Incident management and root cause analysis (ServiceNow, Atlassian products)
Cost optimization and high availability
Certification
• Certified AI Practitioner, 2025
Timeline
Manager SRE/DevOps
7-Eleven Inc
05.2019 - Current
Senior AWS/DevOps Engineer
Capital One, Wipro Technologies
03.2015 - 05.2019
Software Engineer
Capital One, Wipro Technologies
09.2010 - 03.2015
Data Analyst
CMC Ltd, Ikya Human Capital Solutions
08.2009 - 09.2010
Master’s - Software Engineering
Anna University