Shanna Allen
Mount Sterling,KY
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
17
17
years of professional experience
Work History
Team Member
Joann Fabrics
Ashland, KY
04.2020 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Production
Toyota Motor Manufacturing Of Kentucky
Georgetown , KY
03.2022 - 08.2022
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Customer Service Representative-Remote
DE Employment Solutions, LLC.
08.2017 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Food Service Worker II
Ashland Independent School District
Ashland, KY
08.2017 - 02.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Frontline Associate/Cashier
Sam's Club
South Point, OH
07.2019 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Garment Processor/Custom Sewing Operator
CINTAS, Professional Uniform And Facility Services
Grayson, KY
10.2015 - 09.2017
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Checked conformance of finished pieces with rulers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Receiving Associate
Belk
Ashland, KY
01.2017 - 06.2017
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
Sales Associate
JCPenney
Ashland, KY
06.2013 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
Dietary Aide
Woodland Oaks Health Care Facility
Ashland, KY
01.2015 - 10.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
Education
High School Diploma -
Paul G Blazer
Ashland, KY05.1991
No Degree - Medical Assistant/Billing And Coding
Huntington Junior College
Huntington WVSkills
- Pollution Prevention
- Equipment Maintenance
- Teamwork and Collaboration
- Workplace Safety
- Organizing Work Stations
- Willingness to Learn
- Computer Skills
- Customer Service
- Conveyor Line Work
- Good Communication Skills
- Performance Maximization
- Quality Inspections
Timeline
Production
Toyota Motor Manufacturing Of Kentucky
03.2022 - 08.2022
Team Member
Joann Fabrics
04.2020 - Current
Frontline Associate/Cashier
Sam's Club
07.2019 - 02.2020
Customer Service Representative-Remote
DE Employment Solutions, LLC.
08.2017 - 02.2022
Food Service Worker II
Ashland Independent School District
08.2017 - 02.2021
Receiving Associate
Belk
01.2017 - 06.2017
Garment Processor/Custom Sewing Operator
CINTAS, Professional Uniform And Facility Services
10.2015 - 09.2017
Dietary Aide
Woodland Oaks Health Care Facility
01.2015 - 10.2015
Sales Associate
JCPenney
06.2013 - 02.2016
High School Diploma -
Paul G Blazer
No Degree - Medical Assistant/Billing And Coding
Huntington Junior College