Shanna Atchley
Kenai,AK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills, and successful at managing multiple priorities with a positive attitude.
Ability to provide empathetic care with sensitivity and a compassionate approach to cultivating trust, and encouragement to others through emotional support.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeping Supervisor
Aspen Creek Senior Living
Kenai, AK
03.2022 - Current
- Cleaning community areas, restrooms and resident rooms
- Organizing inventory, delegation of cleaning areas to employees and training of new hires
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Receptionist
Affinity Salon and Day Spa
Kenai, AK
08.2021 - 11.2021
- Keeping establishment cleaned and maintained, including salon equipment
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
Housekeeper
Aspen Hotel
Kenai, AK
02.2021 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned elevators, glass and planters in public areas.
- Maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
Waitress/Server
Keen Kow
Ninilchik, AK
04.2019 - 11.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Animal Caretaker
Wagon Wheel
Homer, AK
11.2016 - 02.2017
- Tending to plants and selling goods around the store.
- Hauling hay, timothy, alfalfa, loading feed and stocking the store
- Opening and closing establishment
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Assistant Manager
Subway
Homer, AK
05.2016 - 10.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Reviewed sales and gross profit report to assess company efficiency.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Created price tags and merchandise signs.
Waitress
Don Jose Mexican Restaurant
Homer, AK
06.2016 - 07.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Met with chef to review daily specials and menu changes.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeper
Lands End Inc
Homer, AK
01.2016 - 05.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned elevators, glass and planters in public areas.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Housekeeper
Best Western Bidarka Inn
Homer, AK
01.2016 - 02.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
Waitress
Twisters
WaKeeney, KS
06.2015 - 08.2015
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Bussed bottles and glassware to maintain clean bar area.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Notified management of guest complaints for quick, effective resolution.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained sufficient inventory to meet business operation needs.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked ice, condiments and snacks.
- Checked ID cards and verified bar guests were of legal age.
- Assisted cashiers with processing customer payments and documenting orders.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Replaced empty kegs and soda syrups.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sandwich Artist
Subway
WaKeeney, KS
10.2012 - 06.2013
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Operated manual and electric appliances to peel, slice and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Backed up servers by setting up trays and completing some food deliveries.
Housekeeper
Super 8 Motel
WaKeeney, KS
08.2012 - 10.2012
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Cleaned elevators, glass and planters in public areas.
- Waxed and polished wood floors and other woodwork.
Cook
Pizza Hut
WaKeeney, KS
05.2012 - 07.2012
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
Education
Homer High School
Homer, AK 08.2008 - 04.2011
Skills
Cleaning and sanitation
Training and mentoring
Team Building
Verbal and written communication
Improvement initiatives
Critical Thinking
Flexible and Adaptable
Teambuilding
Planning and Coordination
Customer experience management
Conflict management
Problem-Solving
Effective leader
Strong reading talents
Excellent Communication
Attention to Detail
Dependable and Responsible
Self-Motivated
Adept multi-tasker
[80] WPM typing speed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Housekeeping Supervisor
Aspen Creek Senior Living
03.2022 - Current
Receptionist
Affinity Salon and Day Spa
08.2021 - 11.2021
Housekeeper
Aspen Hotel
02.2021 - 07.2021
Waitress/Server
Keen Kow
04.2019 - 11.2019
Animal Caretaker
Wagon Wheel
11.2016 - 02.2017
Waitress
Don Jose Mexican Restaurant
06.2016 - 07.2016
Assistant Manager
Subway
05.2016 - 10.2016
Housekeeper
Lands End Inc
01.2016 - 05.2016
Housekeeper
Best Western Bidarka Inn
01.2016 - 02.2016
Waitress
Twisters
06.2015 - 08.2015
Sandwich Artist
Subway
10.2012 - 06.2013
Housekeeper
Super 8 Motel
08.2012 - 10.2012
Cook
Pizza Hut
05.2012 - 07.2012
Homer High School
08.2008 - 04.2011