Shanna Babcock

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed staff and upheld coworkers to a higher cleaning standard.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
• Performed closing duties including cleaning, sanitizing and replenishing.
• Received liquor orders and stocked beer and wine coolers.

Privately owned restaurant company, 12 locations and 1,000+ employees.

• Oversee all employees and managers.
• Weekly liquor and food ordering.
• In charge of payroll and bar inventory.
• Hiring and training of new employees.
• Produced weekly staff schedules.
• Managed daily department concerns and discipline.
• Supervised and communicated with vendors.
• Resolved customer questions, issues and complaints.
  

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Optimized profits by controlling food, beverage and labor costs on a daily basis.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Exclusive Caterer and Retailer to the Minneapolis Convention Center. Kelber catering has $15,000,000 plus in annual revenue.

• Mass production of breads, desserts, cakes, and pastries remaining consistent with company specs.
• Assist in training of new employees and temporary employees.
• Work with sales team to create unique desserts for events as large as 10,000 guests.
• Production of specialty items such as tempered chocolates, sugar centerpieces, edible client logo's, and live demonstrations.
• Research and implement new bakery items to retail outlets.
• Enhanced customer satisfaction by creating visually appealing and delicious pastries, cakes and plated desserts.

• Managed material inventory and ordered new materials when needed.
• Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Revamped existing cake design offerings to incorporate modern trends while preserving classic options that remained popular among customers.

• Worked with customers on rental information.
• Wrote contracts for rental and purchasing of RV's.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.