Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Shanna Bailey

Saint. Mary’s,WV

Summary

Passionate and dedicated individual with over six years of sobriety following a period of dealing with Substance Abuse Disorder. I spent a year at Anchor Homes in Charleston, WV, where I managed the women's home. I am committed to contributing to the provision of compassionate and comprehensive care for individuals affected by Domestic Violence or struggling with Substance Abuse or Mental Health disorders. Proficient in conducting intake evaluations, individual and group therapies, as well as collaborating with interdisciplinary teams. A fervent advocate for Recovery, dedicated to assisting clients in leading more fulfilling lives. Detail-oriented team player with strong organizational skills and the ability to manage multiple projects simultaneously with a high degree of accuracy. Currently seeking a full-time position that presents professional challenges while allowing for the utilization of interpersonal skills, excellent time management, and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Family Dollar
03.2019 - 05.2023
  • Was an integral part of bringing up store sales of $40,000.00 bi-quarterly and cutting down theft dramatically.
  • Provided secretarial support, including data entry and transcription
  • Directed telephone calls, emails, and paper correspondence and maintained appointment schedules
  • Transitioned company from paper invoice to QuickBooks
  • Managed employees and sales floor to complete everyday tasks and long-term goals.
  • Utilized all listed store management procedures, opening and closing, returns and exchanges, and conflict resolution.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • I have responded to customer concerns and worked with the manager to raise customer satisfaction ratings significantly.
  • Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.

Wendy’s Co-Manager

Nitro
06.2019 - 08.2021
  • Conflict Resolution in person, online, or over the phone
  • Accounting for all money in the store safe and drawers and all deposits in the Brinks safe
  • Employee training, leadership, and guidance.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with the Store Manager to develop promotional strategies that attracted new customers and increased foot traffic.
  • They have developed comprehensive action plans for underperforming departments, significantly improving sales figures and customer satisfaction ratings.

Hotel Front Desk Agent

The Capitol Hotel
01.2016 - 01.2018
  • Managed Breakfast Bar and assisted with payroll
  • Handled guest services and sales and developed communication skills through face-to-face interactions with upwards of 150+ people each day
  • Daily tasks include checking guests In/out, settling guest payments, booking/canceling reservations, and ringing up gift shop purchases.
  • Filled in as Room Attendant as needed, where responsibilities Include assigning rooms to housekeepers for cleaning and servicing and providing exceptional customer service
  • Handled all front desk functions
  • Managed hotel in the absence of a manager.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.

Education

Bachelor of Science - Correctional Support Services

University of Phoenix
Phoenix, AZ

Some College (No Degree) - Psychology

Fairmont State University
Clarksburg, WV

License of Massage Therapy -

Clarksburg School of Massage Therapy
Clarksburg, WV
10.2002

High School Diploma -

Lincoln High School
Shinnston, WV
06.2001

Skills

  • Customer Service and Engagement

  • Problem-Solving

  • Customer experience

  • Time Management

  • Team Building and Leadership

Volunteer Experience

Animal Foster, 01/2022 - 06/2023, Humane Society, Volunteered at the local animal shelter, providing care and comfort to homeless animals.

References

  • Sharon Lynch, Director of Human Resources Officer, FCIC-The Family Crisis Intervention Center, (304) 428-2333
  • Amy Jaggie, Scientist II Analytical R&D, Tergus Pharma, (984) 332-0424
  • Magaret Downham, General Manager of Family Dollar in Crosslanes, WV, (443) 924-4599

Timeline

Wendy’s Co-Manager

Nitro
06.2019 - 08.2021

Assistant Store Manager

Family Dollar
03.2019 - 05.2023

Hotel Front Desk Agent

The Capitol Hotel
01.2016 - 01.2018

Bachelor of Science - Correctional Support Services

University of Phoenix

Some College (No Degree) - Psychology

Fairmont State University

License of Massage Therapy -

Clarksburg School of Massage Therapy

High School Diploma -

Lincoln High School

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Shanna Bailey