Shanna Bell
Fort Walton Beach,United States
Summary
Dynamic Medical Office Specialist with HCA Healthcare PSG, skilled in patient scheduling and HIPAA compliance. Known for fostering strong patient relationships through empathetic communication, contributing to enhanced patient retention. Proficient in claims processing and electronic charting, ensuring accuracy and confidentiality in all patient interactions.
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA Healthcare PSG
01.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
Education
No Degree - Medical Office Specialist Certificate
Okaloosa Applied Technical School
Fort Walton Beach, FL06-2015
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL06-1988
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Appointment setting
- Multitasking and organization
- Office administration
- Positive attitude
- EMR software
- Patient demographics
- Attention to detail
- HIPAA regulations
- Computer skills
- Patient charting
- Phone and email etiquette
- Patient registration
- Electronic charting
- Insurance authorizations
- Data entry
Certification
- CMAS - Certified Medical Administrative Specialist
Languages
English
Full Professional
Timeline
Medical Office Specialist
HCA Healthcare PSG
01.2023 - Current
No Degree - Medical Office Specialist Certificate
Okaloosa Applied Technical School
High School Diploma -
Choctawhatchee Senior High School
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