Shanna Bento
Marion,IN
Summary
Through my professional experience, my active role at The River Church, and my work as a board member at the PAL Club, I have gained valuable insight in leadership, community outreach, and collaboration. I excel at communication, problem-solving, and leadership, ensuring successful educational outcomes and fostering positive environments for both students and staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Training Coordinator
Auto-Owners Insurance Company
Marion, IN
07.2019 - Current
- Assessed employee performance before and after completion of the program to measure impact of training sessions.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Developed metrics and reporting systems to measure training impact on employee performance.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Commercial Lines Underwriting Specialist
Auto-Owners Insurance Company
Marion, IN
09.2004 - 07.2019
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Negotiated with customers regarding policy terms and conditions as needed.
- Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
Education
Bachelor of Science - Marketing
Butler University
Indianapolis, IN05-2000
Skills
- Attention to detail
- Strategic planning
- Budget management
- Conflict resolution
- Policy analysis
- Community outreach
Certification
Associate in Insurance (AINS) - 2007
Certificate in Ethics – 2007
Associate in Commercial Insurance Management (AU-M) - 2023
Timeline
Senior Training Coordinator
Auto-Owners Insurance Company
07.2019 - Current
Commercial Lines Underwriting Specialist
Auto-Owners Insurance Company
09.2004 - 07.2019
Bachelor of Science - Marketing
Butler University
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