Hi, I’m
Shanna Bland
St Petersburg,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated, enthusiastic and reliable professional with excellent communication, problem-solving and time management skills. Detail-oriented with experience in scheduling, administration and records management . Highly proficient in learning new tasks and procedures while maintaining excellent customer and client satisfaction. Known for ability to handle fast-paced environments and challenging situations with poise and a sense of humor.
Overview
7
years of professional experience
Skills
- Documentation and Correspondence
- Coordination and Scheduling
- Calm and Professional Under Pressure
- Client Relationship Management
- Data Entry and Maintenance
- Problem Anticipation and Resolution
- Data Security and Confidentiality
- Applicant Tracking Systems
- Guest Relations Management
- Insurance Plan Verification
Work History
Sea Hags Bar And Grill
Bartender/Server
12.2022 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cielo Talent
Talent Acquisition Coordinator
07.2021 - 08.2022
Job overview
- Assist with recruitment and interview process
- Schedule phone, video and in-person interviews for Recruiters and Hiring Managers
- Manage the requisition creation and offer process, including creating and routing offer letters for approval
- Coordinate background, drug and reference checking processes
- Arrange travel, transportation and accommodation
- Coordinate aspects of the on-boarding process
- Provide other administrative support to recruiters as needed
- Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
Paradigm
Care Management Coordinator
03.2019 - 07.2021
Job overview
- Managed and oversaw the entirety of orthopedic workers compensation files
- Assessed client needs and developed relationships with case managers, adjusters and facilities, while providing appropriate feedback to already established relationships
- Gathered, reviewed, and processed patient medical documents, scripts, and referrals
- Operated office equipment to prepare reports, invoices, financial statements, letters, case histories and medical records
- Cross-trained in bill review and processing claims
- Train employees on CRM software
- Assist vendors and clients in the resolution of previous or ongoing issues.
Laser Spine Institute
Insurance Verification Representative
10.2017 - 03.2019
Job overview
- Pre-verify patients seeing treatment for physician consultations and procedures
- Verify patient insurance by means of phone, fax, and web
- Effectively communicate to patients, their financial responsibility (co-pay, deductible expenses etc.) based on their insurance coverage
- Enter benefits data for patients accurately in EMR
- Work on insurance billing projects, as assigned
- Manage large amounts of calls
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Ensure accurate, timely, and thorough documentation and completion of all necessary paperwork.
World Of Beer
Assistant General Manager
09.2016 - 04.2017
Job overview
- Recruit, train and set high standards for job performance of store employees
- Evaluate employee performance and address conduct issues through coaching counseling and termination process
- Prepared staff work schedules and assigned specific duties
- Implement systems for staffing, scheduling, and inventory
- Ensure proper cash handling and deposit procedures were followed
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Maintain strong social media presence across various platforms.
Education
University of South Florida
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender/Server
Sea Hags Bar And Grill
12.2022 - Current
Talent Acquisition Coordinator
Cielo Talent
07.2021 - 08.2022
Care Management Coordinator
Paradigm
03.2019 - 07.2021
Insurance Verification Representative
Laser Spine Institute
10.2017 - 03.2019
Assistant General Manager
World Of Beer
09.2016 - 04.2017
University of South Florida
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