SHANNA BOYKIN
Minden,LA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Brown Chrysler Dodge Jeep
05.2013 - Current
- Administrative Assistant for 10 years
- Providing customer service on multi line phone system and in person, cashiering, posting tickets and payments into dealership software and using Quick Books to manage storage business
- Have experience in payables and receivables, balancing bank statements and accounting software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service/Manager
Brookshire's Grocery
05.1997 - 05.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Education
Some college in Business -
Louisiana Tech
Ruston, LA05.1997
Skills
Accounting Software
QuickBooks
Accounts Receivable
Accounting
Multi-line Phone Systems
Accounts Payable
Personal Assistant Experience
Bank Reconciliation
General Ledger Accounting
Clerical Experience
Data Entry
Organizational skills
Double entry bookkeeping
Account reconciliation
General ledger accounting
Accounts receivable
Office management
Clerical experience
Cash register
Computer Skills
Office Administration
Time Management
Critical Thinking
Strong Problem Solver
Microsoft Office Suite
Professional Communication
Dedicated Team Player
Verbal Communication
Deadline-oriented
Professional and mature
Customer Service
Assessments
- Bookkeeping, Proficient, 02/01/24, Calculating and determining the accuracy of financial data
- Attention to detail, Proficient, 02/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Administrative Assistant
Brown Chrysler Dodge Jeep
05.2013 - Current
Customer Service/Manager
Brookshire's Grocery
05.1997 - 05.2013
Some college in Business -
Louisiana Tech
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