Shanna Brown
Phoenix,AZ
Summary
A dynamic leader with a proven track record at Desert Hills Mail Box, enhancing brand visibility and customer engagement through innovative marketing strategies and exceptional service. Skilled in coaching and mentoring, with a keen focus on health and safety compliance. Achieved consistent store performance goals by fostering teamwork and leveraging problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Open Manager
Desert Hills Mail Box
08.2023 - Current
- Implemented successful marketing campaigns to increase brand awareness and attract new customers.
- Led team meetings regularly to maintain open communication channels and address any concerns or challenges effectively.
- Oversaw employee performance evaluations annually, providing constructive feedback and setting achievable goals for improvement.
- Conducted thorough competitor analysis to identify industry trends and adjust business strategies accordingly for continued success within the market space.
- Monitored financial performance indicators closely, optimizing expenses while maintaining high-quality standards in-store operations.
- Managed daily operations for optimal efficiency and productivity, achieving store performance goals consistently.
- Resolved customer issues promptly with exceptional problem-solving skills, earning positive feedback from clientele.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Hairstylist
Lisa Leon's Patient Care
03.2004 - 04.2009
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Activity Director/ Personal Care Aide
Nothstar Assisted Living
02.2006 - 03.2009
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Hairstylist
Carefree Salons
10.2006 - 02.2009
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
High School Diploma -
Intelli High School
Phoenix, AZCertification - Medical Assistant
Brookline College
Phoenix, AZ05.2025
License - Cosmetology
Empire Beauty School
Glendale, AZ05.2008
Skills
Coaching and Mentoring
Customer Focus
Customer Service
Decision-making capabilities
Health and safety compliance
Store Organization
Employee Motivation
Register balancing
Duty assignments
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Multitasking
Reliability
Timeline
Open Manager
Desert Hills Mail Box
08.2023 - Current
Hairstylist
Carefree Salons
10.2006 - 02.2009
Activity Director/ Personal Care Aide
Nothstar Assisted Living
02.2006 - 03.2009
Hairstylist
Lisa Leon's Patient Care
03.2004 - 04.2009
High School Diploma -
Intelli High School
Certification - Medical Assistant
Brookline College
License - Cosmetology
Empire Beauty School
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