Shanna Burghardt
Chandler,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager Patient Support Operations
Shields Health Solutions
08.2020 - 02.2025
- Provide 'legendary' care to hospital patients by providing a full suite of custom medication management services
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Successfully oversee 114 team member, Prior Authorization, Financial Assistance, and Engagement Center team members
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Accounting Specialist
Olgoonik Global Security
09.2012 - 01.2015
- Performs project level accounting support
- Interfaces with Embassy counterparts on invoicing, accounts payable- receivable
- Works closely with U.S Embassy, Olgoonik's Accounting Department to ensure timely and accurate payment of employees and vendors
- Tracks invoice submission and payment
- Establish, maintain, and coordinate the implementation of accounting and accounting control procedures
- Ensures efficiency and effectiveness of all activities relating to Accounting, Payroll, and Finance
- Prepares periodic reports for the PM showing the performance of all Accounting issues
- Maintain a high degree of confidentiality
- Keep up to date with all UAE and US Laws
- Monitor and review accounting and related system reports for accuracy and completeness
- Analyze revenue and expenditure trends and recommend appropriate budget levels and ensure expenditure control
- Explain billing invoices and accounting policies to staff and clients
- Resolve accounting discrepancies
- Perform other duties as assigned
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
Project Manager Hemophilia Specialist
Prescription Solutions, Specialty Pharmacy
12.2004 - 05.2009
- Manage proactively the resource allocation by ensuring that appropriate resources and tools are assigned to the tasks according to the project plan
- Improve team performance by building team cohesiveness, leading, mentoring, training, and motivating in order to facilitate cooperation, ensure project efficiency and boost morale
- Implement the approved actions and workarounds required to minimize the impact of project risks
- Measure project performance using appropriate tools and techniques
- Ensure the project deliverables conform to quality standards established in the project quality plan
- Archive and retain project records, historical information and documents in order to retain organizational knowledge, comply with statutory requirements, and ensure availability of data for potential use in future projects and internal/external audits
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Bachelor of Science - Nursing Science
Grand Canyon University
Phoenix, AZ09-2027
Skills
- Microsoft Office Proficiency
- Knowledge of Medical and Pharmaceutical Terms
- Stakeholder Engagement
- Strategic Leadership
- Cross-functional team management
- Cross-Functional Project Management
- Skilled Conflict Mediator
- Responsive to New Challenges
Certification
- Arizona State Board of Pharmacy License, T064205
- National Pharmacy Technician Certification Board, CPhT #30092747
Timeline
Manager Patient Support Operations
Shields Health Solutions
08.2020 - 02.2025
Accounting Specialist
Olgoonik Global Security
09.2012 - 01.2015
Project Manager Hemophilia Specialist
Prescription Solutions, Specialty Pharmacy
12.2004 - 05.2009
Bachelor of Science - Nursing Science
Grand Canyon University
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