Shanna Buzbee
Slidell,LA
Summary
Dynamic Office Manager with a proven track record at Don Smith LLC, excelling in operational efficiency and customer engagement. Skilled in maintaining confidentiality and managing sensitive records, I implemented effective organizational strategies that enhanced productivity. Known for clear communication and empathetic customer service, I fostered strong client relationships and improved overall satisfaction.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
15
15
years of professional experience
Work History
Office Manager
Don Smith LLC
03.2010 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Typing 35-45 WPM
Customer Service Rep
Maximus
08.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed well over 30 phone calls a day from customers.
Medical Records Clerk
Mississippi Skin and Psoriasis
01.2022 - 04.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained Medical Records for 5 Dr's 5 Nurse Practitioner, and 1 Physicians Assistant
Education
Associate of Applied Science - Business/ Office Management
Nunez Community College
Chalmette, LA08-2025
Skills
- Customer Engagement
- Operational Efficiency Management
- Proficient in Organization Techniques
- Office administration
- Clear oral/written communication
- Records Administration
- Efficient Data Management
Timeline
Customer Service Rep
Maximus
08.2022 - 01.2023
Medical Records Clerk
Mississippi Skin and Psoriasis
01.2022 - 04.2022
Office Manager
Don Smith LLC
03.2010 - Current
Associate of Applied Science - Business/ Office Management
Nunez Community College
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