Shanna Callies
Black Hills Special Services Cooperative (BHSSC)
SPEAFISH,SD
1
Certification
28
years of professional experience
Dedicated and compassionate human services professional with over 25 years of experience in developmental disabilities services, staff leadership, training, and customer service. Brings 17 years of progressive experience with Black Hills Special Services Cooperative in coordinating Individual Support Plan (ISP) meetings, ensuring compliance with Personal Outcome Measures (POM), scheduling, and supporting person-centered services. Proven ability to mentor employees, maintain regulatory compliance, foster positive team morale, and build strong relationships with individuals served, families, and coworkers. Seeking to leverage extensive leadership and operational experience as a Frontline Supervisor.
Work History
Vocational Instructor
15 Years 9 Months- Coordinate and facilitate Individual Support Plan (ISP) meetings.
- Create and update as needed, one page profile and sub book.
- Develop and maintain schedules to ensure quality services.
- Ensure compliance with Personal Outcome Measures (POM), agency policies, and regulatory requirements to ensure we are offering high-quality care and supports that are consistent with agency practice and regulations.
- Collaborate with individuals served, families, guardians, and interdisciplinary teams to support meaningful outcomes.
- Facilitating strong communication between team members, families, and DSP’s
- Participate in leadership training and assist with operational decision-making.
- Mentor and support coworkers while promoting person-centered practices while providing extra coaching as necessary.
- Team building by conducting myself in a professional manner while promoting a positive environment that allows staff to feel comfortable collaborating with their leader.
- Respond to DSP’s questions while considering their input while and problem-solving with them for best practice and desired outcomes.
- Respond to critical/ crisis situations while promoting problem solving and ensuring safety to both staff and those supported.
- Facilitated employee’s annual review. (2011-2020)
- Maintain accurate documentation and monitor service quality while making sure staff are up on current support.
- Conduct monthly safety training
- Maintain safe and clean environment by ensuring staff have what they need for PPE’s and other supplies.
- Coordinate and facilitate person centered Community based events.
- Coordinate and facilitate volunteer opportunities that people would enjoy to further community connection.
- Administer medication and ensure documentation is up to date.
- Assist with personal care while promoting independence.
Customer Service Representative / Quality Assurance / Trainer
10 Years- Trained and mentored numerous new employees on company procedures and customer service expectations.
- Assisted in scheduling based on call volumes and business needs
- Assisted with quality assurance initiatives to maintain high-performance standards.
- Helped supervisors improve employee performance through coaching and feedback.
- Contributed to maintaining positive staff morale and teamwork.
- Recognized as a dependable resource for new employee development.
- Kept up to date banking and regulatory practices to stay in compliance with law.
Residential Instructor
2 Years- Supported individuals with developmental disabilities in residential settings.
- Trained new staff on company policies, procedures, and quality care standards.
- Assisted with implementing agency policies and person-centered supports.
- Maintained documentation and ensured compliance with organizational standards.
- Provided personal care while promoting independence
- Coordinated and facilitated individuals team meeting.
- Provided direct support with daily living activities while coaching and promoting independence.
- Ensured health through safety monitoring.
- Following and maintaining ISP.
- Establishing Community connections based on individual interests.
Education
Associate-level Vocational Training - Phlebotomy & EKG Technology
- Criminology
Coursework
Skills
Strong
Dependable and accessible to both staff and those we support
Staff Leadership & Supervision
Employee Training & Mentoring
Individual Support Plan (ISP) Coordination
Personal Outcome Measures (POM)
Scheduling & Workforce Coordination
Policy & Regulatory Compliance
Documentation & Recordkeeping
Team Building & Staff Morale
Crisis Management & Problem Solving
Communication & Collaboration
Leadership Development
Person-Centered Supports
Certification
CPR Certified, Medication Administration (Med-Aid) Certified
Leadership Highlights
- More than 25 years of leadership, training, and mentoring experience.
- 17 years of progressive leadership within BHSSC.
- Extensive experience leading ISP meetings and ensuring regulatory compliance.
- Strong background in staff development, coaching, scheduling, and fostering positive workplace culture.
- Committed to delivering high-quality, person-centered services while supporting organizational goals.
Timeline
Vocational Instructor
Black Hills Special Services Cooperative (BHSSC)
01.2011 - CurrentRead More
Customer Service Representative / Quality Assurance / Trainer
Premier Bankcard
01.2001 - 01.2011Read More
Residential Instructor
Black Hills Special Services Cooperative (BHSSC)
01.1999 - 01.2001Read More
National American University
from Criminology
Read More
Western Dakota Vocational School
Associate-level Vocational Training from Phlebotomy & EKG Technology
Read More