Shanna Campbell
North Brookfield,MA
Summary
Dynamic leader with a proven track record at Spectrum Health Systems, Inc., excelling in strategic planning and team management. Successfully enhanced employee engagement and retention while implementing innovative solutions that improved operational efficiency. Adept at financial management and fostering collaboration, driving continuous improvement and achieving organizational goals.
Overview
23
23
years of professional experience
Work History
DIRECTOR
Spectrum Health Systems, Inc.
08.2024 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
Program Manger
Spectrum Health Systems, Inc.
08.2023 - 08.2024
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Supervisor
Spectrum Health Systems, Inc.
01.2021 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Certified Nursing Assistant
Acclaimed Home Care
01.2015 - 06.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Accessioning Technician
LabCorp
10.2021 - 04.2022
- Actively participated in quality assurance initiatives, leading to consistent improvements in overall laboratory performance metrics.
- Ensured accurate patient identification for each sample, minimizing errors and mixups.
- Collaborated closely with other laboratory departments, fostering strong working relationships and efficient communication channels.
- Improved sample processing efficiency by implementing a streamlined accessioning workflow.
Billing and Collections Specialist
New England Recovery Center
10.2019 - 01.2021
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
Certified Nursing Assistant
OMNI Healthcare Inc
07.2018 - 04.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Billing
ENT Billing Associates
05.2016 - 10.2019
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Ensured accurate billing by verifying insurance information and processing payments accordingly.
- Managed office bookkeeping with insurance billing and patient payments.
- Streamlined billing processes, implementing automated systems for increased efficiency and accuracy.
- Streamlined billing processes for timely invoicing and improved cash flow.
- Enhanced customer satisfaction by accurately processing billing information and resolving discrepancies.
- Utilized scheduling and billing software to produce reports.
Payment Poster
Umass Memorial Medical Group
10.2008 - 10.2014
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Handled payment transactions for customer purchases.
- Accurately posted payments and adjustments both electronically and manually.
- Managed large volumes of data efficiently and with great care on daily basis.
Admissions Coordinator
Spectrum Health Systems, Inc.
10.2002 - 10.2008
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
Education
Certificate of Technician - EKG CNA PHLEBOTOMIST
Field Stone
Worcester 06-2015
Certification - PharmacyTechnician
Licoln Technical Institute
Lincoln, RI06-2007
High School Diploma -
Doherty High School
Worcester 05-1994
Skills
- Strategic planning
- Decision-making
- Operations management
- Staff development
- Team collaboration
- Team management
- Staff management
- Team building
- Verbal and written communication
- Problem-solving
- Financial management
- Change management
- Budget control
- Crisis management
- Goal setting
- Hiring and retention
- Time management
Timeline
DIRECTOR
Spectrum Health Systems, Inc.
08.2024 - Current
Program Manger
Spectrum Health Systems, Inc.
08.2023 - 08.2024
Accessioning Technician
LabCorp
10.2021 - 04.2022
Supervisor
Spectrum Health Systems, Inc.
01.2021 - 08.2023
Billing and Collections Specialist
New England Recovery Center
10.2019 - 01.2021
Certified Nursing Assistant
OMNI Healthcare Inc
07.2018 - 04.2020
Billing
ENT Billing Associates
05.2016 - 10.2019
Certified Nursing Assistant
Acclaimed Home Care
01.2015 - 06.2022
Payment Poster
Umass Memorial Medical Group
10.2008 - 10.2014
Admissions Coordinator
Spectrum Health Systems, Inc.
10.2002 - 10.2008
Certificate of Technician - EKG CNA PHLEBOTOMIST
Field Stone
Certification - PharmacyTechnician
Licoln Technical Institute
High School Diploma -
Doherty High School
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