Shanna Charles

• Assistant Director, Youth Division Summer Day Camp in Roseau

• Tutor, Youth Division Summer Day Camp in Canefield

- Monitors and Manages branch e-mails, actions and distributes accordingly

- Manages branch Invoice payments Bill

- Manage stationery, kitchen/toiletry supplies

- Approve Dormant /Unclaimed Accounts

- Authorization of Transactions

- Clearing and replenishing the ABM, CDU

- Vault Activities e.g. open and/or close vault etc.

- Approve Overrides on financial transactions

- Privacy Officer; perform spot checks throughout the Unit

- Manage Suspense Account; ensuring all entries are reversed and reconciled daily

- Managing of issues regarding premises

• Collaborated effectively with cross-functional teams to support business decision-making through the provision of timely financial insights.
• Ensured compliance with financial regulations by staying current on legislation and company policies, as well as conducting regular audits of financial records.
• Assisted in the preparation of tax filings, ensuring timely submission and compliance with relevant regulatory requirements.
• Managed payroll processing activities efficiently, ensuring accurate disbursement of funds to employees while adhering to relevant tax and labor laws.
• Increased efficiency of accounts receivable management by automating invoicing and payment tracking systems.
• Enhanced financial reporting accuracy by streamlining data entry and reconciliation processes.

• Championed Royal Bank Health, and Safety Committee / Privacy Champion

• Championed Royal Bank wellness month

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Worked at Continental Inn as Receptionist

• President, Loubiere Young Organization