Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanna Cox

Corydon,IN

Summary

I have 20 years of experience in the medical field.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Assistant

ENNU
04.2024 - 06.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Medical Assistant

Extended Care House Calls
02.2020 - 12.2023
  • I'm a medical assistant and help daily with patient care. I assist with orders for my assigned nurse practitioner. I help answer phones and triage the patient to assist with orders. I'm a team player and help in all areas of the office. I have two NP that I assist during my shift. I help fill out forms and fax documents as requested. I prepare FMLA forms.
  • Administered patient care and support, ensuring comfort and safety during home visits.
  • Assisted healthcare providers with clinical procedures, enhancing patient treatment efficiency.
  • Managed medical records and documentation, ensuring compliance with regulations and accuracy.
  • Coordinated scheduling of patient appointments, optimizing workflow for healthcare teams.
  • Educated patients on medication management and health maintenance strategies, fostering better outcomes.

CEO

COX WASH AND GO LLC
11.2016 - 06.2019
  • I owned and laundromat that I ran and operated on a daily basis. Took in drop off services and coin operated machines.
  • LAUNDROMAT
  • Streamlined operational processes, resulting in improved efficiency and customer satisfaction.
  • Developed strategic business plans to enhance service offerings and market presence.
  • Analyzed financial reports to inform decision-making and optimize resource allocation.

CMA

PHYSICIANS PRIMARY CARE ASSOCIATES
11.2011 - 11.2016
  • CMA, KYONE HEALTH VASCULAR Triage patient phone calls, room patients, work up charts for the week, staple and suture removal, clean and stock patient rooms, and taking vitals. My duties also included filling in for front window/reception/phone tree when needed. I have used the systems of PPMS, Centricity, EPIC and AEHR
  • Assisted in maintaining accurate medical records and ensuring compliance with healthcare regulations.
  • Streamlined front desk operations, improving patient flow and reducing wait times.
  • Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
  • Collaborated with healthcare providers to optimize patient care and improve service quality.

CMA/Reception/Auth(PA)Representive

Murphy Pain Center
09.2010 - 10.2011
  • I contacted insurance carriers over the phone and on the intranet to obtain authorizations for medications, diagnostic testing and referrals. Filled out FMLA and disability paperwork for the patients.

Custodial Worker

New Albany Floyd County Schools/ Prosser
02.2001 - 06.2003
  • Maintained cleanliness and sanitation standards in facilities following established procedures.
  • Operated cleaning machinery, ensuring proper usage and maintenance for optimal performance.
  • Responded promptly to custodial requests from staff and management, ensuring timely resolution of issues.
  • Evaluated cleaning supplies inventory, recommending purchases to ensure adequate stock levels for operations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
  • Conducted routine inspections to identify areas needing attention or improvement in cleanliness.

Education

ASSOCIATES - LMR/MA

SPENCERIAN COLLEGE
Louisville, KY
09.2006

HIGH SCHOOL DIPLOMA - undefined

NEW ALBANY HIGH SCHOOL
06.1996

Skills

  • Scheduling (10 years)
  • Receptionist (8 years)
  • Data Entry (10 years)
  • Experience Administering Injections (10 years)
  • Vital Signs (10 years)
  • Triage (10 years)
  • Epic (1 year)
  • EMR Systems (10 years)
  • Patient Care (10 years)
  • Phlebotomy (5 years)
  • Medication Administration (10 years)
  • Medical terminology knowledge
  • Customer service
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Compassionate
  • Immunization administration
  • Patient assessments
  • Specimens collection and processing

Certification

CMA Certification expired

Timeline

Medical Assistant

ENNU
04.2024 - 06.2025

Medical Assistant

Extended Care House Calls
02.2020 - 12.2023

CEO

COX WASH AND GO LLC
11.2016 - 06.2019

CMA

PHYSICIANS PRIMARY CARE ASSOCIATES
11.2011 - 11.2016

CMA/Reception/Auth(PA)Representive

Murphy Pain Center
09.2010 - 10.2011

Custodial Worker

New Albany Floyd County Schools/ Prosser
02.2001 - 06.2003

HIGH SCHOOL DIPLOMA - undefined

NEW ALBANY HIGH SCHOOL

ASSOCIATES - LMR/MA

SPENCERIAN COLLEGE
Shanna Cox