Shanna Dabney
Jacksonville,FL
Summary
Compassionate Certified Nursing Assistant with experience in providing patient care in various healthcare settings. Skilled in assisting patients with daily living activities, monitoring vital signs, and maintaining patient records. Demonstrated ability to build strong relationships with patients and work effectively within multidisciplinary medical teams. Proven track record of improving patient comfort and safety through dedication and empathetic care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Baptist Medical Center Beaches
Jacksonville Beach, Florida
02.2006 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Supported mobility and transportation of patients within the medical facility.
- Answered call lights promptly and responded to patient needs accordingly.
- Coordinated communication between medical staff and patients for efficient service delivery.
- Scheduled appointments and ensured timely updates to the patient database system.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Skills
- Patient care assistance
- Healthcare communication
- Electronic health records
- Front office management
- Patient confidentiality
- Problem solving
- Team collaboration
- Attention to detail
- Bedside manner
- Time management
- Effective communication
- Patient scheduling
- Health care coordination
Accomplishments
I received the Magnet Award in 2019
Certification
Certified Nursing Assistant and Basic Life Support
Languages
English
Professional
Timeline
Certified Nursing Assistant
Baptist Medical Center Beaches
02.2006 - Current
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