Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Shanna Dobbins

Dallas,Tx

Summary

Prominent Management skills such as confidence, initiative, and the ability to make decisions and take responsibility for them. A self-disciplined person that obtains self-assurance and a competitive drive. Possesses excellent customer service skills and a directive leadership style that encourages results-driven, task-oriented collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Truck Dispatcher

S. Dobbins Management LLC
Dallas, TX
01.2017 - Current
  • Create & email carrier packages.
  • Responded to customer messages in regards to delivery appointments & instructions.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Provided customers contacting call center with exceptional service and support.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Effectively resolved complaints by working closely with customers.
  • Planned, assigned and directed drivers to promote successful deliveries and excellent customer service.

Delivery Driver

URBAN STREET CONNECTIONS
DALLAS, TX
11.2011 - Current
  • Deliver daily orders to customers placed on-line
  • Complete daily logs for orders placed
  • Deliver all orders in a timely manner
  • Report back to supervisor concerning any errors/missed deliveries
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

File Maintenance Manager

Tom Thumb
Dallas, TX
09.2011 - 02.2023
  • Answer inquiries regarding discounts, item descriptions, POS, UPC codes and item demographics
  • Create weekly scheduling and provide job duties, specific assignments for a team of 5 employees
  • Enter and maintain all product set UPC, cost, retail, traits and attributes submitted by the merchandising team
  • Adhere to all sales promotions and audits, ensuring accuracy in a timely manner
  • Scan products for accuracy and efficiency daily
  • Completed POS documents and work requests according to company standards.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Served as first point of contact for incoming technical service calls and emails.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Oversaw daily performance of computer systems.

Food Service Manager

Tom Thumb
Dallas, TX
06.2003 - 08.2011
  • Monitor and observe the day-to-day activities of subordinates, coordinate breaks for hourly associates, and keep management informed of area activities and significant problems
  • Maintain knowledge of and monitored compliance standards and through leadership and example, encouraged the highest level of sales and customer service
  • Recruit, hire, train, supervise and develop food service staff
  • Coordinate overall adherence to sanitation regulations and practices of food services
  • Created weekly schedules of associates as well maintained inventory control

Customer Service Associate

Aegis Communications
Irving, TX
01.1999 - 04.2001
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Customer Service Agent

Abacus Group
Dallas, TX
05.1996 - 11.1998
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Education

Certificate - Dispatch/Freight Broker

Wright/Lane Freight Broker School, Ft Worth
06.2017

Associate of Applied Science - Counseling

Eastfield College, Mesquite, TX
05.2007

Skills

  • Expert in Microsoft Office, with a focus on Excel
  • Web and tech savvy
  • Received Community Hero Award
  • Strong Customer Service Skills
  • Verbal and Written Communication
  • Excellent Sense of Direction
  • Documentation and Reporting
  • Problem-Solving
  • Route Management
  • Time Management
  • Quality Assurance
  • Resolving Problems and Incidents
  • Troubleshooting and Diagnosing

Accomplishments

  • Community Hero Award-Tom Thumb
  • Consistently maintained high customer satisfaction ratings.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Timeline

Truck Dispatcher - S. Dobbins Management LLC
01.2017 - Current
Delivery Driver - URBAN STREET CONNECTIONS
11.2011 - Current
File Maintenance Manager - Tom Thumb
09.2011 - 02.2023
Food Service Manager - Tom Thumb
06.2003 - 08.2011
Customer Service Associate - Aegis Communications
01.1999 - 04.2001
Customer Service Agent - Abacus Group
05.1996 - 11.1998
Wright/Lane Freight Broker School - Certificate, Dispatch/Freight Broker
Eastfield College - Associate of Applied Science, Counseling

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Shanna Dobbins