Shanna Dodge
Cohoes,New York
Summary
Seasoned Office Assistant with a robust background in administrative roles, notably at J&J Perlmans. Expert in leveraging attention to detail and proficiency in Excel and Word to enhance operational efficiency. Proven track record in streamlining document management and financial processes, demonstrating a significant improvement in report accuracy and workflow optimization.
Overview
19
19
years of professional experience
Work History
Ofiice Assistant
NYS OMH
Albany, New York
04.2022 - Current
- Download the previous day bank information for certain lockboxes and make sure they are legible and clickable scan mail and upload to proper deposit date folders. double check certain reports to make sure they were done correctly and nothing is missing
- Help out in other departments with filings.
Administrative Assistant
J&J Perlmans
Albany, New York
03.2022 - Current
- Duties include but not limited to Customer Service, billing and collections
- Employee management, accounts receivable and accounts payable.
Office Assistant
knowledge buildres
Albany, New York
03.2020 - 03.2022
- Upload reports from Bank Of America for previous day and create ACH and spreadsheet for the days work. mail bills to proper patients listed on invoice.
credit and collections
Allied Waste
Latham, New York
04.2010 - 06.2011
- Phone Solicitation of existing customers to collect their delinquent payments.
- Conduct consultations with customers regarding their options for service and the obligations concerning payments.
- Update computer program and apply payments to accounts while conducting collections by credit card or phone check processing.
- Apply payments received prepare deposits.
clerical and collection assistant
Solomon and Solomon
Albany, New York
09.2008 - 10.2010
- Preformed comparative analysis of statements updated accounts using electronic program/database with correct information and generated letters to be sent. prepared executions documents for signature and sent to court to show debt and satisfaction.
- Collated mail and faxes updated computer records sent updates to appropriate department.
client service representative
Solomon and Solomon
Albany, New York
03.2005 - 05.2008
- Called debtors with outstanding debt for clients of firm searched Lexis Nexus for contact information to make contact with debtors Responded to inquiries of debtors regarding payments and discrepancies of accounts.
- Received phone calls and transferred to appropriate department for response
- Updated computer records with agreement for payments and proper contact information.
Education
Associate in Arts (A.A.) - Business and hotel restaurant management
Schenectady County Community College
05.2001
Skills
- Attention to Detail
- Proofreading Documents
- Written Communication
- Working knowledge or excel and word
- File Maintenance
- Call handling
- Mail handling
- Office Administration
- Administrative Support
- Spreadsheet Management
- Clerical Support
References
References available upon request
Timeline
Ofiice Assistant
NYS OMH
04.2022 - Current
Administrative Assistant
J&J Perlmans
03.2022 - Current
Office Assistant
knowledge buildres
03.2020 - 03.2022
credit and collections
Allied Waste
04.2010 - 06.2011
clerical and collection assistant
Solomon and Solomon
09.2008 - 10.2010
client service representative
Solomon and Solomon
03.2005 - 05.2008
Associate in Arts (A.A.) - Business and hotel restaurant management
Schenectady County Community College
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