SHANNA DOS SANTOS
Orlando,USA
Summary
Dynamic Business Development Manager with a proven track record at Inspection Express, driving strategic partnerships and increasing market share. Expert in sales closing and market strategy development, I excel in fostering client relationships and delivering exceptional customer service, resulting in significant revenue growth and enhanced brand engagement.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Inspection Express
Remote
04.2024 - Current
- Developed strategic partnerships to enhance market presence and customer engagement.
- Conducted market research to identify new business opportunities and customer needs.
- Led negotiations with prospective clients to secure contracts and agreements.
- Analyzed competitor activities to inform strategic planning and decision-making processes.
- Created tailored presentations for potential clients showcasing product benefits and value propositions.
- Identified potential clients, built relationships, and negotiated contracts.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Attended tradeshows and conferences to network with potential clients.
- 50+ cold calls daily
Luxury Home Consultant
Airbnb
Orlando, USA
11.2019 - Current
- Performed over 300 comprehensive assessments for high network individuals owning property greater than $1M.
- Built strong relationships with Partners ensuring an excellent Host experience which aligns with being all about service and customer experience as opposed to transactional selling.
- Demonstrated outstanding verbal and written communication while responding timely manner on home issues assisting central team towards resolution.
- Conducted market research to identify high-end properties for luxury clientele.
- Managed social media accounts, increased engagement and sales through strategic content.
- Developed strong communication and persuasion skills while cold calling potential clients. (60-70 calls per day)
- Monitored and analyzed social media metrics to optimize performance and sales strategies.
- Boosted Instagram's engagement by reaching 37.3% more accounts and 363% more followers.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
CEO / Sales Manager
Digital X Bar
Remote
07.2021 - 03.2023
- Built revenue through innovative catering services and delivery options.
- Implemented innovative sales strategies resulting in a 30% increase in customer retention.
- Oversaw the development and launch of new products, driving market expansion.
- Fostered strong client relationships and secured key partnerships to increase sales.
- Cultivated a successful business culture focused on performance optimization and goal attainment.
CEO / Sales Manager
Bar A Brik
Orlando, USA
07.2020 - 07.2021
- Built revenue through innovative catering services and delivery
- options.Implemented innovative sales strategies resulting in a 30% increase in customer retention.
- Oversaw the development and launch of new products, driving market expansion.
- Fostered strong client relationships and secured key partnerships to increase sales.
- Cultivated a successful business culture focused on performance optimization and goal attainment.
Sales Representative
Westgate Resorts
Orlando, USA
07.2019 - 07.2020
- Experience in prospecting, negotiating, and closing sales deals in timeshare industry.
- Discussed timeshare ownership program with guests to prospect new clientele.
- Developed closing techniques and handled price objections to generate sales.
- Utilized professional sales presentations to communicate product quality effectively.
- Achieved $25K in sales in just 3 weeks.
Education
B.S - BUSINESS ADMINISTRATION
University of San Francisco
San Francisco05.2019
Skills
- Executive leadership
- Sales closing
- Strategic planning
- Networking
- Customer service excellence
- Team collaboration
- Work ethic
- Time management
- Market strategy development
- Oral and written communication skills
- Microsoft PowerPoint and Office
- Hubspot proficient
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Business Development Manager
Inspection Express
04.2024 - Current
CEO / Sales Manager
Digital X Bar
07.2021 - 03.2023
CEO / Sales Manager
Bar A Brik
07.2020 - 07.2021
Luxury Home Consultant
Airbnb
11.2019 - Current
Sales Representative
Westgate Resorts
07.2019 - 07.2020
B.S - BUSINESS ADMINISTRATION
University of San Francisco
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