Shanna Fetzer
Abingdon,Md
Summary
Lead assistant Manager with a focus on enhancing customer engagement and brand loyalty. Demonstrated success in training and managing teams while ensuring health and safety compliance. Expertise in operational efficiency, cash handling accuracy, and conflict resolution in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Assistant Manager
Wawa Inc
Churchville, Md
12.2021 - Current
- Resolved escalating issues to enhance customer relations and strengthen brand loyalty.
- Coordinated employee schedules to ensure optimal staff coverage and service levels.
- Facilitated recruitment and training programs to support employee growth.
- Assisted senior managers with daily operational tasks to streamline workflow.
Server
Piazza Mia
Camden, De
05.2019 - 03.2020
Server
Texas Roadhouse
Camden, De
01.2018 - 06.2019
Education
High School Diploma -
North Harford
Pylesville, MD01-2016
Skills
- AED and CPR
- Teamwork and cooperation
- Customer engagement
- Effective leadership
- Conflict resolution
- Health and safety compliance
- Time management
- Adaptability and flexibility
- Tight space multitasking
- Attention to detail
- Crisis management
- positive attitude
- Empathy and patience
Certification
- BLS
Timeline
Lead Assistant Manager
Wawa Inc
12.2021 - Current
Server
Piazza Mia
05.2019 - 03.2020
Server
Texas Roadhouse
01.2018 - 06.2019
High School Diploma -
North Harford