Shanna Flemings
St Louis,MO
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Patient Financial Services Representative I
SSM Health Corporate-
06.2016 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Store Manager
Title Max Loan Services-
01.2014 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Sally’s Beauty Supply-
01.2009 - 03.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Nurse Assistant
Saint John's Mercy Hospital
01.1994 - 03.2008
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Education
J.D. - Cosmetologist
Vatterott College,
Saint Louis, Missouri03.2010
Associate of Science - Dental Assistant
Allied Medical College
Saint Louis, Missouri02.2005
Skills
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Teamwork orientation
- Insurance Verification
- Medical Terminology
- Data entry proficiency
- Patient Registration
Timeline
Patient Financial Services Representative I
SSM Health Corporate-
06.2016 - Current
Store Manager
Title Max Loan Services-
01.2014 - 05.2016
Assistant Store Manager
Sally’s Beauty Supply-
01.2009 - 03.2014
Nurse Assistant
Saint John's Mercy Hospital
01.1994 - 03.2008
J.D. - Cosmetologist
Vatterott College,
Associate of Science - Dental Assistant
Allied Medical College