Shanna Flores

• Directs and Leads On-Going Summer School Improvement Essential Duties:
• Develops and evaluates summer school programs • Establishes and maintains effective learning climate

• Confers with staff, students, and community members on summer school problems and needs

• Works with the district office on long-range summer school planning

• Acts as Liaison to the Community • Interprets summer school program to community members • Maintains relations with parents, parent groups, school volunteers and outside agencies

• Serves as information liaison between the summer school building and the community at large • Represents the summer school system at professional meetings and conferences

• Speaks at public meetings on issues of general or specific pertinence to summer school's programs
• Implemented researched-based results of 40% improvement in 7th-grade Math skills over 6-week grading period using problem-solving skills and the knowledge as school leader to drive student learning by creating continuous professional development and building collaborative culture
• Worked with administrators on behavioral issues to support needs of students
• Proved successful working within tight deadlines and fast-paced environment
• Participated in department meetings to provide input to colleagues about student achievement and improvement
• Implemented reading and writing workshops to increase student literacy and support school reading programs
• Highly proficient in navigating multiple MCPS student data sources to communicate critical information in a timely manner for effective use by school staff
• Serve as a Teacher Mentor
• Member of PBTISD school-wide team to develop and implement Positive Behavioral Interventions and Supports (PBIS).Helped in building and facilitating the current PBIS discipline referral database
• Provide technical support and troubleshooting for staff and students, contributing to the successful administration of the NWEA Maps Test
• Proficient in Eduphoria and analyzing State test results, local test results, and imported assessments in interface
• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification
• Mentored newly hired educators and provided encouragement and feedback
• Introduced modifications to new curriculum and introduced new, effective instructional techniques

• Drafted reports on company financial metrics to assess successes and account for deficiencies
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers
• Conducted safety checks for leaks to repair damage on the undercarriage of vehicles
• Reconciled accounts and reviewed expense data, net worth, and assets
• Handled day-to-day accounting processes to drive financial accuracy
• Reviewed business operations and obligations to help organization function at acceptable level
• Gathered financial information, prepared documents, and closed books
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms
• Scheduled regular equipment and fleet maintenance
• Worked with vendors to schedule daily pickups and weekly deliveries.

• Reviewed files, records and other documents to obtain information to respond to requests
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
• Edited and proofread documents for accuracy and completeness
• Input data into spreadsheets and databases
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Compiled and analyzed data to produce reports
• Coordinated and scheduled meetings and appointments
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities
• Supported staff on special assignments and ad hoc projects
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Welcomed and recruited students and responded to inquiries from potential students and referring partner agencies
• Worked with adult learners of diverse social, economic and cultural backgrounds
• Devised programs to promote diversity and inclusion among staff, faculty and students
• Coordinated and supervised academic advising activities
• Cultivated engaged student population with successful orientation programs
• Guided and supported faculty and staff in development of new programs
• Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements
• Collaborated with faculty, staff and students to identify and address institutional challenges
• Implemented strategies to increase student recruiting, engagement and retention
• Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology
• Skilled at working independently and collaboratively in a team environment
• Organized and detail-oriented with a strong work ethic.

• Maintained patient confidence by keeping patient records information confidential
• Maintained patient records in compliance with security regulations
• Uploaded physician progress notes, history, and physicals into electronic medical records
• Processed medical records requests from outside providers according to facility, state, and federal law
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
• Input data into computer programs and filing systems
• Followed exact procedures for handling transfers and other releases of medical records
• Reviewed medical records for completeness and filed records in alphabetic and numeric order
• Analyzed complex medical records to identify discrepancies in accuracy and completeness
• Scanned medical records in digital format for easy retrieval and accessibility
• Printed and photocopied documents to provide patients with copies of medical records
• Assisted in the preparation of medical records to release to other medical facilities requesting for patient history and information
• Supported medical staff by providing organized and accurate medical records
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
• Responded to patient inquiries to provide information and details of medical records
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations
• Reviewed charts and flagged incomplete or inaccurate information
• Maintained patient records systems by archiving, scanning and indexing important documents and files
• Used classification manuals to gain additional knowledge of disease and diagnoses processes
• Maintained accuracy, completeness, and security for medical records and health information
• Verified accuracy of patient information in medical records
• Assisted in preparation of medical reports for external parties
• Utilized electronic medical record systems to store, retrieve and process patient data
• Sorted and distributed incoming and outgoing medical records
• Tracked and monitored requests for medical records release
• Scanned and uploaded medical records into electronic medical records system
• Communicated effectively with staff, patients, and insurance companies by email and telephone
• Followed up with medical staff regarding missing information in patient records
• Processed and tracked requests for medical records from external organizations.

• Maintained and controlled inventory of baked goods
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
• Maintained cleanliness and hygiene in bakery premises
• Managed all baking operations professionally and handled all problems confidently
• Established performance goals and empowered bakers to exceed targets
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
• Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
• Monitored inventory levels and identified opportunities for cost savings
• Developed cost-effective strategies to drive bakery sales and optimize profits
• Created marketing strategies and promotional campaigns to increase customer traffic and boost sales
• Verified prepared food met standards for quality and quantity before serving to customers
• Motivated staff to perform at peak efficiency and quality
• Developed unique events and special promotions to drive sales
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
• Oversaw food preparation and monitored safety protocols
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
• Monitored and adjusted pricing, discounts and promotions to maximize profitability
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.