Shanna Freeman
Eunice,LA
Summary
Dedicated compliance auditor with expertise in identifying compliance issues and implementing effective solutions. Known for strong attention to detail and teamwork, contributing to improved processes and elevated standards across operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Compliance Auditor
Jacobs Entertainment
Lafayette, LA
02.2022 - Current
- Conducted comprehensive audits to ensure compliance with gaming regulations and internal policies.
- Evaluated operational processes, identifying areas for improvement and enhancing efficiency.
- Developed audit plans and strategies aligned with regulatory requirements and organizational objective.
- Analyzed all audit results and resolved all compliance issues.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Provided expert guidance on compliance requirements, ensuring informed decision-making across the organization.
- Supported the development of company-wide policies and procedures in alignment with industry standards and legal requirements.
- Fostered a culture of accountability by regularly monitoring adherence to regulatory guidelines and reporting non-compliance instances to senior management.
- Prepared working papers, reports and supporting documentation for audit findings.
- Prepared detailed reports summarizing audit results, highlighting key issues and recommendations for management review.
Vault Supervisor
Cash Magic Eunice
Eunice, LA
08.2014 - 02.2022
- Supervised vault operations ensuring compliance with security protocols and regulatory standards.
- Trained staff on cash handling procedures and best practices for operational efficiency.
- Developed training materials for new employees, fostering consistent knowledge across the team.
- Evaluated staff performance, providing constructive feedback to promote professional growth and accountability.
- Achieved a high level of customer satisfaction by promptly addressing any concerns or complaints regarding vault services.
- Promoted a positive work environment by fostering teamwork, addressing conflicts professionally, and celebrating team successes.
- Spearheaded emergency preparedness initiatives by developing response plans for various scenarios such as robberies or natural disasters.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Enhanced security measures by regularly updating access codes, maintaining surveillance equipment, and conducting thorough employee background checks.
- Assisted in hiring decisions by conducting interviews, evaluating candidates'' skills and experience, and making recommendations to management.
C-Store Supervisor
Cash Magic Eunice
Eunice, LA
10.2011 - 08.2014
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed scheduling strategies to enhance employee productivity and maintain optimal staffing levels.
Education
GED -
Mamou High School
Mamou, LASkills
- Strong computer skills
- Auditing experience
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Compliance Auditor
Jacobs Entertainment
02.2022 - Current
Vault Supervisor
Cash Magic Eunice
08.2014 - 02.2022
C-Store Supervisor
Cash Magic Eunice
10.2011 - 08.2014
GED -
Mamou High School
Tech-1 Machine Permit
Tech-1 permit allows me access to gaming devices with in company properties.