Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Garner

Kansas City,MO

Summary

Seasoned customer relations professional highly effective at anticipating customer/client needs and multitasking while maintaining highly efficient attention to detail and organizational skills.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Captain’s Sports Lounge
11.2023 - 07.2025
  • Managed beverage preparation and service in high-volume environment.
  • Trained and mentored junior staff on cocktail recipes and customer service standards.
  • Implemented promotional strategies to enhance customer engagement and increase sales.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

The Hideout Bar & Grill
11.2022 - 10.2023
  • Streamlined workflow during peak hours, increasing efficiency and minimizing wait times for customers.
  • Developed strong relationships with regular patrons, fostering a welcoming atmosphere and loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Sales/Inventory/Delivery Management

Bubbles Wine & Spirits
08.2020 - 03.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.

Assistant General Manager • Bartender/Server

Mission Taco Joint
08.2017 - 08.2020
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Education

Maple Woods CC
Kansas City
01-2007

Johnson County CC
Overland Park
01-2002

Longview CC
Lee's Summit, MO
01-1998

High School Diploma -

William Chrisman HS
Independence
05-1997

Skills

  • Strong multitasking
  • Team player attitude
  • Outgoing personality
  • Service-oriented mindset

Timeline

Bartender/Server

Captain’s Sports Lounge
11.2023 - 07.2025

Bartender

The Hideout Bar & Grill
11.2022 - 10.2023

Sales/Inventory/Delivery Management

Bubbles Wine & Spirits
08.2020 - 03.2023

Assistant General Manager • Bartender/Server

Mission Taco Joint
08.2017 - 08.2020

Maple Woods CC

Johnson County CC

Longview CC

High School Diploma -

William Chrisman HS

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