Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shanna G. Baker

Trenton

Summary

Experienced Corporate Records Manager with over 25 years of expertise in records and information management, eDiscovery legal holds and compliance. Skilled in developing enterprise – wide document retention policies, overseeing legal document requests. Adept at collaborating with legal, compliance, corporate security, corporate privacy and IT teams to ensure regulatory adherence, mitigate risks and to optimize records management strategies.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Corporate Records Manager

ZF North America, Inc.
07.2018 - Current
  • Oversee the corporate records management program, ensuring compliance with legal, regulatory and internal processes
  • Develop and implement records retention policies, ensuring adherence to industry standards and best practices
  • Created and rolled out mandatory Records Management Training to ZF globally
  • Collaborate with IT, Legal, Data Security and Data Privacy to manage data privacy and governance risks
  • Managed and assisted eDiscovery projects requiring collection of both unstructured and structured data
  • Trained and managed Site Records Coordinators globally
  • Lead ZF’s Legal Hold process globally
  • Managed relationship with Iron Mountain for offsite storage needs
  • Coordinated and managed records destruction requests following retention schedules and regulatory requirements

Litigation and Evidence Management

Ally Financial Inc. (AFI)
04.2014 - 06.2018
  • Report directly to AFI’s Deputy General Counsel – Litigation and Operations
  • Provide and manage all Litigation reporting internally and externally utilizing Business Objects and Team Connect reporting tools
  • Managed and created quarterly litigation reporting to AFI’s Board of Directors
  • Partnered with IT to automate manual processes to save time and decrease errors in reporting
  • Handled all Risk Reporting for Litigation
  • Provided all monthly reporting for Litigation case counts and monthly litigation spend
  • Responsible for answering all State Licensing requests, State Exam requests and Regulatory disclosure responses dealing with Litigation
  • Assisted the Director of Evidence Management in the development of an efficient, repeatable and defensible eDiscovery process and procedures for AFI
  • Manage eDiscovery projects requiring collection of both unstructured and structured data
  • Subject Matter Expert for Ally’s Litigation Hold Process and Litigation Hold tool administrator
  • Assisted in all system upgrades to Team Connect, Team Connect Legal Hold and Encase

Company Records and Information Management (CRIM) – Operations

Ally Financial
01.2009 - 04.2014
  • Developed the CRIM Office and Program processes and procedures for Ally’s new Global Records Management Program within the Ally Legal department
  • Facilitated and managed records retention schedule, policy, and procedures updates
  • Ensured all legal/regulatory records requirements and operational obligations are met
  • Tracked, analyzed and reported at CRIM compliance reviews and training sessions
  • Assisted management off-site storage vendor relationship with Iron Mountain
  • Identified CRIM operational deficiencies and implemented corrective strategies
  • Created and maintained topic specific webinars to support CRIM program training
  • Managed, facilitated and presented at quarterly CoE review meetings
  • Managed and created project plan for International Operations CRIM implementation

Information Lifecycle Management (ILM) - Project & Training Records Manager

General Motors Corporation
11.2006 - 01.2009
  • Company Overview: Contract through Aerotek
  • Supervised and trained departments of the maintenance of the GM Global Records in accordance with legal requirements, records management policy and procedures
  • Managed and maintained Records Retention Schedules, policies, procedures and manuals for records management, records imaging, vital records protection and preservation and disaster preparedness and eDiscovery requests while reporting directly to GM Legal
  • Implement and maintain compliance reviews and establish and maintain quality metrics/guidelines
  • Supervise and train end users in records management processes, procedures and systems
  • Recognized by senior leaders as Subject Matter Expert on Information Lifecycle Management (ILM) and Records Management
  • Managed $1.2 Million Training Budget
  • Implemented ILM Training Globally throughout GM
  • Managed and facilitated quarterly CoE Meetings
  • Contract through Aerotek

Ford Customer Service Division (FCSD) – Personnel/Financial Analyst & Departmental Records Manager

Ford Motor Company
04.2006 - 11.2006
  • Company Overview: Contract through TAC Auto
  • Group
  • Records Manager for FCSD’s Departmental Records in accordance with Ford Motor Company’s Records Retention Schedule
  • Developed and maintained Career Planning Tool (personnel data for 843 employees)
  • Tracked and reported to management, status on promotional and developmental moves for each employee
  • Assisted in the preparation of yearly budgets, yearly business plan and cost detail for FCSD budget
  • Monitored and tracked actual spending by each department
  • Project lead on Internal Control Review Process for the general office and 19 sales regions
  • Coordinated and facilitated monthly Business Review Meetings
  • Conducted Audits on FCSD department records for compliance with Corporate Records Retention Schedule
  • Contract through TAC Auto
  • Group

World Wide Direct Market Operations (WDMO) – Sales Operations Specialist/Records Manager

Ford Motor Company
03.2003 - 04.2006
  • Company Overview: Contract through TAC Auto
  • Group
  • Records Manager for WDMO’s Departmental Records in accordance with Ford Motor Company’s Records Retention Schedule
  • Conducted Audits on WDMO’s Department Records for compliance with Records Retention Schedule
  • Export Market Vehicle Order Coordinator – Ensure the Export Affiliate Markets adhere to vehicle allocation requirements, submit orders, coordinate allocation requirements, pricing approvals, PCVs, order submissions
  • Communicate system fills, Job 1 dates, plant capacity constraints, and JPH
  • Created daily sales reports, prepared dealer vehicle transfers, trained dealerships and regional managers on sales reporting and related issues, liaison with WDMO IT to ensure the correct IT tools are in place for reporting needs, coordination and facilitation of monthly sales review meeting for the WDMO Vice President and Operating Committee Members
  • Prepare and analyze various monthly Industry Analysis reports for the Director and Regional Managers
  • Contract through TAC Auto
  • Group

Ford Production Systems (FPS) - IT Project Support Analyst/Department Records Manager

Ford Motor Company
01.1999 - 09.2002
  • Company Overview: Contract through MSX International
  • Records Manager for FPS/IT’s departmental records in accordance with Ford Motor Company’s Records Retention Schedule
  • Maintained document controls in accordance with FPS standards and guidelines using Ford's Enterprise Knowledge Base (EKB)
  • Supported the Ford Production System in the IT area of their Lean efforts using Plant Floor Systems as a resource to help implement Lean Manufacturing into the plants
  • Developed a compliance scoring Tool (ISR – Integrated System Review) and trained employees on the tool
  • Managed and developed FPS IT Awareness Package (including layout and contents) to assistance in the deployment of FPS
  • Contract through MSX International

Resource Coordinator & 5S Champion

Lear Corporation/United Technologies Automotive
01.1995 - 01.1999
  • Company Overview: Company Merger
  • Reported directly to the Director of Manufacturing Engineering
  • Coordinated all Lean Manufacturing Training and Workshops for the company US and Globally
  • Attended Extensive Lean Manufacturing Training with focus on 5S
  • Was appointed 5S Champion and trainer
  • Trained all office personnel on the implementation of 5S
  • Participated as a team member in the development of all UTA's Lean Manufacturing Materials and was the official author for any material regarding 5S
  • Managed Manufacturing Engineering’s Departmental Records in accordance with company standards and guidelines
  • Developed and tracked all plants Lean Manufacturing process using spreadsheets, charts and graphs on a monthly basis
  • Company Merger

Education

Bachelor of Science Degree - Organizational Administration

Central Michigan University

Skills

  • Records and Information Management (RIM)
  • EDiscovery & Litigation Support
  • Document Control and Compliance
  • Retention Policy Development
  • Data Governance & Security
  • Regulatory Compliance (GDPR HIPPA, SOX, IATF)
  • Enterprise Content Management (ECM)

Certification

CRM Candidate

Affiliations

  • Member of Association of Records Managers and Administrators (ARMA)
  • Board Member of Michigan ARMA
  • Past President of ARMA Detroit

Timeline

Corporate Records Manager

ZF North America, Inc.
07.2018 - Current

Litigation and Evidence Management

Ally Financial Inc. (AFI)
04.2014 - 06.2018

Company Records and Information Management (CRIM) – Operations

Ally Financial
01.2009 - 04.2014

Information Lifecycle Management (ILM) - Project & Training Records Manager

General Motors Corporation
11.2006 - 01.2009

Ford Customer Service Division (FCSD) – Personnel/Financial Analyst & Departmental Records Manager

Ford Motor Company
04.2006 - 11.2006

World Wide Direct Market Operations (WDMO) – Sales Operations Specialist/Records Manager

Ford Motor Company
03.2003 - 04.2006

Ford Production Systems (FPS) - IT Project Support Analyst/Department Records Manager

Ford Motor Company
01.1999 - 09.2002

Resource Coordinator & 5S Champion

Lear Corporation/United Technologies Automotive
01.1995 - 01.1999

Bachelor of Science Degree - Organizational Administration

Central Michigan University

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Shanna G. Baker