Shanna Greve
Des Moines,IA
Summary
Business professional with 25 years working in hospitality and customer service. Extensive background with event coordination and promotion. Active member within the community and strong supporter of local businesses. Ability to multi-task to get a job done while providing an exceptional customer experience.
Overview
35
35
years of professional experience
Work History
Venue Coordinator/ Bar Manager
Carper Winery
11.2020 - Current
- Oversee weddings and events held at Carper Winery
- Execute set up and tear down of venue space
- Schedule and provide tours of venue space to potential renters/brides/grooms
- Assist with emails and marketing
- Assist bridal party of any venue specific needs
- Event management, including organizing live music events and vendors for Wine Down Wednesdays
- Bar inventory management
- Responsible for event coverage and scheduling of bar employees
Owner/Operator
Matrimony Mixologists
01.2010 - Current
- Hired out for bartending events all across the State of Iowa
- Advertise and market Matrimony Mixologists to acquire new clients
- Assist clients with all aspects of their bar for their upcoming events
- Guide them on creating a menu and determining quantities needed for their event
- Even helping them to create their own unique signature drink
- Knowledgeable in State of Iowa liquor laws
- I-Pact certified in safe serving in the State of Iowa
Front of House Manager
Iowa Distilling Company
06.2018 - 06.2020
- Provide an exceptional customer experience for customers in order to drive sales and form relationships with customers to establish repeat business
- Event Management, including organizing live music events, classes and other special event bookings in cocktail lounge for guests
- Bartender extraordinaire with Mixology background, creating new and exciting seasonal cocktail menus
- Manage Front of House budget
- Inventory Management, including all bar, sample and retail bottles, merchandise and all other bar related groceries and materials
- Responsible for Front of House coverage and scheduling of bar employees
- Create social media posts for all in-house events
- Design menus and event posters to be used in cocktail lounge for marketing
Production Coordinator / Lead Snow Help Desk
Perficut Lawn & Landscape
10.2016 - 04.2018
- Provide administrative support for landscape maintenance, tree, and mowing production management including printing work orders, batching, closing out and posting work completed in Alert
- Pull work orders for Landscape Maintenance, sort and distribute to appropriate Production Manager
- Collection of work orders and verification of details for Smart Sheet CMS billing
- Ensure Smart Sheet billing process is in compliance to the process
- Identify, suggest and in some cases implement process improvements to increase efficiency and quality
- Complete ASCA certification prior to snow season
- Coordinate internal season kick-off training meeting and Service Partner Meeting
- Prepare Dispatch Report and PowerPoint for each Snow Event Critique Meeting
- Ensure all sites have route sheets and event documentation submitted after storm completion
- Ensure check-in and check-out times of Service Providers and Site Managers have been completed
- Log Customer Complaints and ensure follow up
- Manage Dispatch Inbox
- Coordinate coverage for 24-hour Help Desk
Owner
Keswick Tavern
01.2008 - 01.2016
- Ensure licensing requirements and safety/health code regulations are being met
- Estimate expected consumption rates to plan for inventory needs; responsible for all inventory and merchandise ordering
- Book live entertainment and promote events through marketing and social media
- Monitor and maintain all financial aspects of tavern
- Including taxes, payroll and budgeting
- Perform bartending duties while multi-tasking other duties to provide exceptional customer service
- Catering and bartending to large events like, Whitetails Unlimited Banquet, National Wild Turkey
- Federation Banquet, and numerous weddings in the area
- Set up and organize softball tournaments for benefits and for the Keswick ball club.
Server/ Hostess
Tursi's Latin King Restaurant
06.2002 - 09.2008
- Provided customers with a fine dining experience
- Multi-tasked to be available to many different parties and perform several different duties at any given time
- Planned out and timed seating arrangements to provide guests with as little wait time as possible and exceptional service.
Manager
Cheri Sorensen Art Studios
01.2006 - 01.2008
- Assisted with advertising and promotion of business, products, events and art classes
- Assisted with custom designed artwork framing and ordering
- Identified appropriate marketing channels and target customers for campaigns
- Created engaging content for Pinterest, Facebook and marketing materials
- Traveled and sold artwork around the country at various art shows and events
Education
No Degree - Business Administration General Studies
Grandview College
Des Moines, IAAssociate's degree - Business Administration
AIB College of Business
05.2006
Skills
- Event Planning and Management
- Effective Customer Communication
- Venue Coordination
- Inventory Control
- Pre-Event Walkthroughs
- Staff Management
- Guest Satisfaction
- Verbal and Written Communication
- Suggestive Selling
- Proficiency in Mixology
Certifications
I-PACT Cerification (Iowa Program for Alcohol Compliance Training), State of Iowa
April 2021-April 2023
Timeline
Venue Coordinator/ Bar Manager
Carper Winery
11.2020 - Current
Front of House Manager
Iowa Distilling Company
06.2018 - 06.2020
Production Coordinator / Lead Snow Help Desk
Perficut Lawn & Landscape
10.2016 - 04.2018
Owner/Operator
Matrimony Mixologists
01.2010 - Current
Owner
Keswick Tavern
01.2008 - 01.2016
Manager
Cheri Sorensen Art Studios
01.2006 - 01.2008
Server/ Hostess
Tursi's Latin King Restaurant
06.2002 - 09.2008
No Degree - Business Administration General Studies
Grandview College
Associate's degree - Business Administration
AIB College of Business
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