Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Shanna Guerriero

Dracut,MA

Summary

Proven professional with a track record of enhancing customer loyalty at the Internal Revenue Service by adeptly handling inquiries and resolving complaints with empathy. Skilled in file and records management, demonstrating meticulous attention to detail and a strong work ethic. Achieved significant improvements in document accuracy and processing times, showcasing reliability and exceptional time management skills.

Overview

19
19
years of professional experience

Work History

Cashier

Shaw Farm Dairy
08.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Credentialing Coordinator

Medicus Healthcare Solutions
11.2021 - 01.2023
  • Assisted with managed care auditing processes and performed internal file audits.
  • Minimized potential legal complications by ensuring adherence to federal and state regulations governing healthcare practitioners'' licensure and certification requirements.
  • Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
  • Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
  • Maintained accurate files, records and credentialing documents in well-maintained databases using [Software].
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
  • Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
  • Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
  • Expedited the onboarding process for new medical staff by efficiently managing initial appointments and reappointments.
  • Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.

Customer Service Representative

Internal Revenue Service, IRS
10.2008 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Made tax corrections as needed.

Error Corrections

Internal Revenue Service, IRS
01.2006 - 10.2008
  • Managed emergency situations effectively by executing well-coordinated response plans with precision.
  • Ensured compliance with Federal regulations through diligent audits and documentation management.
  • Verified individual tax returns
  • Maintained accurate taxpayer accuracy Worked in a team setting
  • Issued letters to taxpayers on a daily basis Completed daily work in a timely manner




Files Clerk

Interal Revenue Service
01.2005 - 10.2008
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Created, implemented and monitored filing systems for easy retrieval of records.

Education

No Degree - Business Management

Southern New Hampshire University
Hooksett, NH

Associate in Restaurant Management - Hotel & Restaurant Management

Northern Essex Community College
Haverhill, MA
12.1996

High School Diploma -

Dracut Senior High School
Dracut, MA
06.1993

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Detailed Orientated
  • File and Records Management
  • Works well without supervision
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication

Accomplishments

  • Achieved credentialing by completing all required tasks with accuracy and efficiency.

Additional Information

Gap Years January, 2023 - August 2023 & November,2023 - June 2024

  • Leave of absence was due to caring for a close family during a serious illness. Now, I am ready to return to a professional role, and I think my qualifications will fit well in the credentialing role.

Timeline

Cashier

Shaw Farm Dairy
08.2023 - 11.2023

Credentialing Coordinator

Medicus Healthcare Solutions
11.2021 - 01.2023

Customer Service Representative

Internal Revenue Service, IRS
10.2008 - 11.2021

Error Corrections

Internal Revenue Service, IRS
01.2006 - 10.2008

Files Clerk

Interal Revenue Service
01.2005 - 10.2008

No Degree - Business Management

Southern New Hampshire University

Associate in Restaurant Management - Hotel & Restaurant Management

Northern Essex Community College

High School Diploma -

Dracut Senior High School

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Shanna Guerriero