Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Hanssen

Des Moines,IA

Summary

Hardworking, self starter that needs little supervision in order to meet and exceed the goals set forth. Anything that I am putting time into will mean as much to me as it does to my employer. Excellent communication skills and am never afraid to ask questions that will provide the answers needed to be successful. After several years in social work related fields I have into residential property management and am currently working towards a real estate license.

Overview

18
18
years of professional experience

Work History

Assistant Property Manager

Apartment Management Consultants
04.2023 - Current
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated appointments to show marketed properties.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

Rehabilatation and Recovery Coach

Eyerly Ball Community Mental Health Services
06.2019 - 04.2023
  • Planned all ISP community activities.
  • Collaborated with team on alternatives towards homelessness, hospitalization and incarceration.
  • Hospital and Physician client advocacy
  • Developed and implemented individualized treatment plans and began a Peer to Peer support group with access granted to all Unity Point mental health clients.
  • Strengthened relationships with community partners, enabling better access to resources and support services for clients.
  • Led my team in billable service hours 3 years in a row and was able to complete all case note documentation within 24 hours.
  • Received merit increases yearly and was described by my supervisor as "enthusiastic, calm and competent"

Director of Programs

Boone County Animal Services
02.2006 - 06.2016
  • Oversaw volunteer recruitment efforts, providing valuable support to staff while offering meaningful opportunities for community members to contribute their expertise.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Built partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
  • Developed and Initiated adoption program which led to 2nd highest rescue rate in state.
  • Launched 7 new initiatives that addressed identified gaps in services, expanding organizations offerings to better meet community needs.
  • Developed strategic plans for organizational growth, resulting in increased program reach and impact.
  • Raised over $250,000 for crisis management through community relationships.

Education

Bachelor of Arts - Psychology

Drake University
Des Moines, IA
05.1999

Skills

  • Customer service-focused
  • Fair Housing Standards
  • Tenant and eviction laws
  • Property Service Contract Administration
  • Knowledge of medical and psychiatric terminology
  • Schedule Coordination
  • Case Documentation
  • Market Tracking
  • Client Advocacy
  • Information Collection
  • Conflict Mediation
  • Multitasking Abilities
  • Time Management
  • Local and State Laws
  • Grounds and Facility Inspection

Timeline

Assistant Property Manager

Apartment Management Consultants
04.2023 - Current

Rehabilatation and Recovery Coach

Eyerly Ball Community Mental Health Services
06.2019 - 04.2023

Director of Programs

Boone County Animal Services
02.2006 - 06.2016

Bachelor of Arts - Psychology

Drake University

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Shanna Hanssen