Shanna Harrison

• Exceeded fill goal expectations month after month while managing a high-volume workload.
• Utilized internal recruiting systems (iCIMS) to record, update, and track all candidate progress.
• Developed active and passive candidate pipelines through research, networking, and screening.
• Liaised with management to review, analyze, and clarify job specifications and skills or competencies required.
• Managed salary negotiations and offer process to facilitate onboarding.
• Managed candidate activity within the Applicant Tracking System (ATS).
• Attended career fairs and networking events to help fill openings and build a candidate pipeline.
• Compiled data from personnel records and prepared reports on candidate performance and qualifications along with requisition load updates.
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
• Sourced and screened candidates for RN, LPN, and Management roles as well as worked with hiring managers to coordinate interviews, offers, and onboarding.

• Leveraged reference tools and conducted trainings to improve customer service and employee performance.
• Supported top talent identification processes by interviewing candidates, executing onboarding, and orientation.
• Recruited and trained new employees to manage overall talent acquisition.
• Organized and maintained records to facilitate programs, events and activities.
• Launched EEOC and Affirmative Action investigations and resolved employee complaints.
• Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
• Designed employee performance evaluation process and merit program.
• Devised training programs for new and existing employees.
• Create presentations and host monthly seminars to broaden awareness and candidate reach.

• Utilizes lead referral sources in addition to database mining and competitor recruiting to identify candidates who are interested in opportunities within the business line.
• Effectively communicate position requirements for Dept. of Defense, Dept. of Veteran Affairs and Dept of Health and Human Services while creating a positively different experience for candidates.
• Negotiates salary, benefits and stipends to insure an acceptable company profit margin.
• Gains acceptance by candidate and clients to confirm a working assignment with the business line.
• Monitors employees' performance during their assignment; this includes regular communication, overseeing payroll, conflict resolution, and employee retention.
• Meet and exceed established hiring goals and performance standards consistently.
• Developed recruiting strategies and skills, attended conferences, and utilized networking opportunities.
• Develop and maintain relationships with candidates for future opportunities.
• Tracks and reports productivity and weekly activity to ensure that the minimum company expectations are met or exceeded
• Consistently provide exceptional service and attention to customers and business development managers.

• Worked closely with program managers to deliver project requirements, develop solutions and meet deadlines.

• Created agenda, materials and communications for team meetings.

• Effectively handle the communications between in-house sales departments, government teams and clients.
• Keep abreast of regulatory requirements, to include federal, state and local requirements and all government policies.
• Handle special projects designated by the senior managers and department administrators.
• Troubleshoot and resolved web application issues escalated from customer support and other departments with a high success rate.
• Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and telephone.
• Mentor employees in successful client servicing techniques and encourage cross-selling additional products and services.
• Cross-trained in various functionalities to provide back-up for other customer support departments when needed.
• Crushed quarterly goals to meet expected demands without overreaching budget targets.
• Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
• Performed cross selling and up selling while educating clients on products and services.

• Created and directed sales team training and development programs.
• Trained in methodology and time management.
• Worked effectively in a heavily cross-functional, fast paced environment.
• Consistently hit or exceeded team goals and achieving performance incentives every quarter.
• Demonstrated success in achieving pre-determined campaign goals.
• Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
• Successfully motivated a team of 15+ individuals in TV and Radio Ratings to selected households during all research campaigns.
• Created original content for the company morning stand ups and presentation materials for special projects.
• Established and enforced clear goals to keep employees working collaboratively.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.