Shanna Haynes
Leander,TX
Summary
7 years of experienced property operations professional with a strong focus on detail and a track record of success in tenant relations and facility management. Demonstrated ability to drive property occupancy rates, improve tenant satisfaction, and optimize operational efficiency through strategic planning and resource allocation. Committed to delivering exceptional customer service and achieving results in every aspect of the role.
Overview
18
18
years of professional experience
Work History
Property Manager
MAA
07.2017 - Current
- Oversee budget preparation and allocation by analyzing expenses and forecasting trends.
- Negotiate vendor contracts to reduce operational costs while maintaining quality services.
- Enhanced property appeal by overseeing landscaping and renovation projects.
- Streamline task delegation, resulting in improved operational efficiency.
- Addressing tenant concerns, enforcing lease agreements & company policies.
- Coordinating repairs & everyday maintenance.
Assistant Property Manager/ Leasing Director
MAA
08.2008 - 07.2017
- Establishes leadership while maintaining property, resolving tenant issues, enforcing rules & policy’s as well as keeping working relationships with contractors & vendors
- Manages physical & financial performance
- Prepares weekly & monthly reports, schedules work for property as well as apartments
- In charge of managing daily operations, helping oversee the maintenance side, as well as leasing
- Responsible for collecting, posting income & deposits, inspecting homes after move out & charges
- Meet or exceed monthly goals, such as customer satisfaction, occupancy and renewal rates
- Help Identify solutions to resident concerns that balance resident need with company objectives and policies
- Drive high impact projects to completion
Leasing Consultant
Old Town on the Monon
01.2007 - 06.2008
- Managed work order request completion
- Demonstrated value of property to drive maximum occupancy
- Coordinated moves, lease negotiations, renewals and apartment showings
Education
Bachelor of Arts -
Indiana University
01.2003
Skills
- Property management
- Conflict Resolutions
- Property inspections
- Customer service-focused & Tenant Relations
AWARDS & ACHIVEMENTS
Million Dollar Sales Club 2010-2015
Assistant Property Manager of the Quarter 2015
Outstanding Traffic Conversion Fourth Quarter 2019
Outstanding Effective Occupancy Fourth Quarter 2019
Property of the Year - West Division - 2020
Customer Service Award - Best Google Score - West Division 2021
Most Improved GOI - West Division - 2022
Timeline
Property Manager
MAA
07.2017 - Current
Assistant Property Manager/ Leasing Director
MAA
08.2008 - 07.2017
Leasing Consultant
Old Town on the Monon
01.2007 - 06.2008
Bachelor of Arts -
Indiana University
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