Shanna Hebert
Guyton,GA
Summary
Highly accomplished healthcare management and revenue cycle professional, known for implementing innovative strategies to optimize revenue streams, reduce denials, and ensure compliance with regulatory standards. Proven success in increasing collections, reducing AR days, and leading RCM transformations that drive operational excellence. Proven track record of driving operational efficiency and financial performance through data-driven decision-making and cross-functional collaboration. Passionate about delivering exceptional value to healthcare organizations by integrating best practices in revenue cycle management with strategic objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President of Revenue Cycle Operations
For the Love of Revenue (FTLORC)
11.2024 - Current
- Build and scale the revenue cycle management division, designing workflows, policies, and best practices that enhance efficiency and ensure sustainable financial growth.
- Develop and implement strategic initiatives to improve revenue cycle efficiency and optimize collections.
- Oversee automation and analytics integration to streamline processes and enhance financial performance.
- Hire, train, and mentor a team of RCM professionals, fostering a high-performance culture.
- Establish key performance indicators (KPIs) and reporting structures to drive operational excellence.
- Collaborate with executive leadership and stakeholders to align RCM strategies with business objectives.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
RCM Customer Success Manager/Consultant
AIMA, Business and Medical Support
05.2022 - 11.2024
- Developed and implemented tailored RCM strategies aligned with client's organizational and financial goals.
- Provided strategic guidance and best practices to clients on how to effectively implement RCM methodologies to optimize asset reliability, reduce maintenance costs, and improve operational efficiency.
- Led client onboarding processes, delivering comprehensive training sessions on RCM principles, methodologies, and software tools to ensure successful adoption and utilization.
- Collaborated closely with internal teams, including business development, coding, Accounts Receivable, EDI, and Credentialing to advocate for clients' needs, communicate feedback, and drive continuous improvement of RCM products and services.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Patient Financial Services Manager
Optim Healthcare
04.2019 - 05.2022
- Led and managed restructuring of central billing office to maximize collection and workflow activity.
- Managed $15M in facility accounts receivables for three separate facilities within health system.
- Managed staff performance by setting clear measurable performance goals, maintaining high standards, and counseling to proactively find solutions that may impact performance.
- Managed external vendors ensuring efficient lines of communication and holding vendors accountable to service level agreements.
- Collaboratively worked with clinical operations department leadership to share monthly outcomes.
Certified Medical Coder
MPF Federal (Contract)
04.2018 - 03.2019
- Perform hands-on coding of actual, redacted patient charts to determine accurate diagnoses and procedures using EHR systems such as Essentris, CCE, AHLTA, and CHCS.
- Assign appropriate ICD-10-CM, ICD-10-PCS, CPT, and HCPCS codes following MHS and industry guidelines for Inpatient records, physician hospital coding, anesthesia services, OBGYN, and general surgery.
- Provide education to the providers to ensure proper completion of Electronic Health Records.
- Assists with audits as requested
- HOLDS DOD CONFIDENTAL CLEARANCE UNTIL 2028
Revenue Cycle Manager
Southeastern Oral Maxillofacial Surgery Associates
11.2016 - 04.2018
- Completed financial reporting and analysis for billing revenue cycle.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Enrolled providers and Medicaid, Medicare and private medical and dental insurance plans.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Managed payroll approval and time off for respective staff
- Acted as Interim Practice Manager
Central Billing Office Manager
Georgia Gastroenterology Group
08.2010 - 10.2016
- Implemented written policies and procedures that govern accounting functions
- Consulted with senior administration with monthly/yearly financial reports and business strategy development.
- Conduct routine patient account audits and implement collection recovery processes.
- Post charges and resolve discrepancies in accounting records.
- Coded all physician, ambulatory surgical center, and laboratory charges to ensure quality and highest specificity is met.
- Assisted with transition after practice acquisition to Gastroenterology Consultants of Savannah
- Collaborated with strategic management group in development of patient responsibility calculator.
Education
MBA - Healthcare Administration
Columbia Southern University
Orange Beach, AL08.2020
Bachelor of Science - Healthcare Management
South University
Savannah05.2011
Certificate - Information Technology With Applications
Armstrong Atlantic State University
Savannah, GA08.2007
Skills
- Financial analysis expertise
- Coding error resolution
- Strategic planning
- Data Management
- Strategic business development
- Fostering collaborative partnerships
- Effective conflict resolution
- Workflow optimization
- Skilled in optimizing billing processes
- US Health Insurance Portability and Accountability Act (HIPAA)
- Payor enrollment proficiency
- Skilled in both Microsoft and Google productivity software
- Proficiency in EMR systems such as Allscripts, Medical Manager, Epic, Meditech, and WinOMS
- Strong skills in complex computer systems
- Critical thinking
www.linkedin.com/in/shanna-hebert
Certification
- CPC - Certified Professional Coder
- Certified Revenue Cycle Representative
Timeline
Vice President of Revenue Cycle Operations
For the Love of Revenue (FTLORC)
11.2024 - Current
RCM Customer Success Manager/Consultant
AIMA, Business and Medical Support
05.2022 - 11.2024
Patient Financial Services Manager
Optim Healthcare
04.2019 - 05.2022
Certified Medical Coder
MPF Federal (Contract)
04.2018 - 03.2019
Revenue Cycle Manager
Southeastern Oral Maxillofacial Surgery Associates
11.2016 - 04.2018
Central Billing Office Manager
Georgia Gastroenterology Group
08.2010 - 10.2016
MBA - Healthcare Administration
Columbia Southern University
Bachelor of Science - Healthcare Management
South University
Certificate - Information Technology With Applications
Armstrong Atlantic State University
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