Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Hill

Greensboro,NC

Summary

Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.

Overview

10
10
years of professional experience

Work History

Treatment Coordinator

Friendly Dentistry
06.2020 - Current
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Scheduling Coordinator

Reynolds Orthodontics
05.2015 - 06.2020
  • Utilized advanced orthodontic software to help maintain daily schedule
  • scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Monitored front areas so that questions could be promptly addressed.

Education

Certificate of Dental Assisting - Dental Assisting

Piedmont Dental Associates
Pleasant Garden
05-2015

High School Diploma -

Wheatmore High School
Trinity, NC
06-2011

Skills

  • Professional customer service, office administration and patient relations
  • Scheduling
  • Creative problem solving
  • Verbal and written communication
  • Appointment scheduling
  • HIPAA compliance
  • Insurance verification
  • Patient care coordination
  • Project management
  • Secretarial duties
  • Multitasking

Timeline

Treatment Coordinator

Friendly Dentistry
06.2020 - Current

Scheduling Coordinator

Reynolds Orthodontics
05.2015 - 06.2020

Certificate of Dental Assisting - Dental Assisting

Piedmont Dental Associates

High School Diploma -

Wheatmore High School

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