Shanna Hobgood
Chatsworth,GA
Summary
Dynamic professional with a proven track record in compassionate caregiving and strategic customer account management, notably at Aaron's Rental. Excelled in enhancing client satisfaction and operational efficiency, achieving significant cost savings and exceeding sales targets. Skilled in personal hygiene assistance and adept at fostering client relationships, demonstrating both hard and soft skills. Achieved a notable increase in employee engagement through innovative leadership.
Overview
12
12
years of professional experience
Work History
Elderly Caregiver
Self Employed
11.2020 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Account Manager
Aaron's Rental
04.2020 - 11.2020
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Negotiated contract renewals that resulted in significant cost savings for both the company and its customers.
- Exceeded sales targets by strategically targeting key decision-makers within prospective client organizations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
Elderly Caregiver
Self Employed
02.2017 - 04.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supervisor
General Dynamics Information Technology Inc
09.2012 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
Graduate Certificate - Cosmetology
Dalton Beauty College
Dalton, GA07.2007
Graduate Certificate -
Murray County High School
Chatsworth, GA05.2001
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
Timeline
Elderly Caregiver
Self Employed
11.2020 - Current
Customer Account Manager
Aaron's Rental
04.2020 - 11.2020
Elderly Caregiver
Self Employed
02.2017 - 04.2020
Supervisor
General Dynamics Information Technology Inc
09.2012 - 01.2017
Graduate Certificate - Cosmetology
Dalton Beauty College
Graduate Certificate -
Murray County High School
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