Shanna Hudson
Douglasville,GA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
1
1
year of professional experience
Work History
Patient Account Representative
Acclara
12.2022 - Current
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Correctly entered insurance information and updated or followed up with the patient in case more information is needed from the patient
- Updated patient information as to follow the guide for QA.
- Submit refund requests and adjustment on the account.
Education
Life And Health License - Insurance
Get Skills
Atlanta, GA08.2022
Skills
- Reviewing Patient Information Payment Processing
- Microsoft Office
- Patient Account Reviews
- Analytical and Critical Thinking
- Insurance Company Communication
- Organizational Skills
- Administrative Support
- Time Management
Timeline
Patient Account Representative
Acclara
12.2022 - Current
Life And Health License - Insurance
Get Skills
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