Shanna Huling
Central Square,NY
Summary
Reliable and adaptable professional with extensive experience in facility maintenance and project management. Proven ability to collaborate with teams and clients, maintain high service standards, and mentor others, driving successful outcomes and client satisfaction.
Overview
27
27
years of professional experience
Work History
Custodian
Central Square School District
Central Square, NY
03.2019 - Current
- Maintained cleanliness and sanitation standards across all school facilities.
- Operated cleaning equipment, including floor scrubbers and vacuums, ensuring optimal performance.
- Conducted routine inspections of classrooms and restrooms to identify maintenance needs.
- Collaborated with staff to schedule cleaning tasks around school activities and events.
Assistant Project Manager
IMS, Inc
Liverpool, NY
10.2015 - 03.2019
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Assisted in developing project plans and documentation for client review.
- Mentored junior team members on project management best practices and tools.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Managed communication between teams to facilitate collaboration and resolve conflicts.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
Server, Manager
Applebee's Grill + Bar
North Syracuse, NY
12.1998 - 01.2016
- Supervised daily operations to ensure high service standards and guest satisfaction.
- Trained and mentored staff on efficient service protocols and menu knowledge.
- Developed and implemented strategies to enhance team productivity and morale.
- Managed inventory control, reducing waste through efficient ordering practices.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Handled guest complaints in a positive manner
Education
Associate of Science - Digital Communications And Multimedia
ITT Technical Institute
Liverpool, NY07-2005
Skills
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Customer service-focused
- Client communication
- Reliability and punctuality
- Multitasking and organization
- Excellent communication skills
- Adaptable and flexible
- Decision-making
- Conscientious and Detail-oriented
Timeline
Custodian
Central Square School District
03.2019 - Current
Assistant Project Manager
IMS, Inc
10.2015 - 03.2019
Server, Manager
Applebee's Grill + Bar
12.1998 - 01.2016
Associate of Science - Digital Communications And Multimedia
ITT Technical Institute