Shanna Jensen

Rosa Mexicano

Efficiently Manage a Section: Oversee a section of 6-15 tables, ensuring smooth operations and exceptional service.

Guest Service: Serve food and alcoholic beverages with attention to detail and hospitality, creating an outstanding dining experience.

Cash Handling & Relationship Building: Accurately manage transactions and build positive, long-lasting relationships with guests.

Quick Thinking: Demonstrate agility and problem-solving skills, anticipating and responding to guest needs and unexpected situations.

Food Safety & Allergies: Safely deliver food and drinks to guests while being mindful of any dietary restrictions or allergies at the table.

Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Responsible Cash Handling: Managed cash transactions with accuracy, ensuring proper accounting at the close of each shift.

Opening & Closing Responsibilities: Performed essential opening and closing tasks, including printing sales reports, preparing cash drawers, setting up for the next shift, and conducting inventory checks.

Team Collaboration: Fostered a positive work environment by working collaboratively with team members and maintaining open communication.

Workplace Organization & Safety: Ensured a clean, organized workspace while adhering to health and safety standards.

Customer Loyalty: Built a loyal customer base by consistently providing exceptional service and engaging in friendly, personalized conversations.

Bar Management: Kept the bar area tidy, well-stocked, and ready to meet customer needs throughout the shift.

Alcohol Awareness: Followed responsible alcohol service protocols to prevent over-intoxication and ensure guest safety..

Lead a team of 120+ Amazon Associates, driving productivity and achieving quality goals.

Act as Safety Chair for Customer Returns, ensuring compliance with safety protocols.

Collaborate with Operations Managers to communicate changes and assist with onboarding and safety training for new hires.

Coach underperforming associates, recognize top performers, and implement a Processing Incentive Program that increased productivity by 15.2% in 6 weeks.

Work with HR to manage time tracking issues, resolve pay discrepancies, and approve time-off requests.

Cultivate a positive team culture by resolving conflicts, improving processes, and mentoring junior staff for greater efficiency and professional development.

Serve as Manager on Duty when needed, responding to situations as they arise.

Train new employees on front desk operations, ensuring readiness for their roles.

Deliver exceptional customer service, driving positive reviews and repeat business.

Address guest complaints with professionalism, maintaining a strong hotel brand image.

Communicate regularly with management to discuss front desk performance and identify improvement opportunities.

Handle room deposits, fees, and payments.

Prepare weekly pre-arrival groups checklist.

Lead as Front Office Chair for Hilton's Blue Energy Volunteer Committee.

Manage arrivals at Disney’s All Star Sports Resort and other resorts on property.
Maintain accurate records of guest information, payments, and reservations using hotel management software.
Collect room deposits, fees, and payments: from guests.
Process cash and POS payments troubleshoot MagicBands, and assist with theme park-related inquiries.
Awarded the Simba Award for Excellent Guest Service.
Resolve conflicts effectively, ensuring a positive guest experience.