Shanna Jones

As the Interim Business Services Manager, I am responsible for:

• Managing cross-functional teams to deliver high-quality projects on time and within budget.
• Optimizing staff performance with ongoing training programs, fostering a culture of continuous improvement.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Organized and updated databases, records and other information resources.
• Created reports, presentations and other materials for executive staff.
• Enhanced client satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
• Established strong relationships with key stakeholders, ensuring alignment of goals and seamless collaboration.

As a Business Services Career Specialist I was responsible for:

• Maintaining up-to-date knowledge of current employment trends to provide accurate advice on industry challenges and opportunities.
• Streamlining the job search process for clients through targeted networking strategies and resume refinement.
• Collaborating with employers to identify job openings, matching qualified candidates with suitable positions.
• Establishing strong relationships with local organizations to create a network of resources for client referrals and support services.
• Organizing successful job fairs that connected employers with skilled candidates seeking new opportunities.

As the Food Safety Director, I was responsible for:

• Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
• Managed vendor relationships effectively, evaluating their performance based on predefined criteria related to food safety standards.
• Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
• Increased company-wide commitment to food safety culture by fostering an environment that prioritized open dialogue around improvements and challenges faced in this area.
• Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
• Fostered a culture of continuous improvement by encouraging employees to actively participate in identifying potential gaps or areas for enhancement in existing food safety processes.
• Conducted regular facility inspections to identify potential hazards, resulting in swift implementation of corrective measures.
• Maintained up-to-date knowledge on food safety regulations and best practices, ensuring continuous compliance within the organization.
• Provided timely updates on key performance indicators related to food safety, enabling data-driven decision-making within the organization.

As a BOH (Back of House) Manager, I was responsible for:

• Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
• Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
• Conducted performance evaluations for BOH staff members, providing constructive feedback for continuous growth.
• Managed food preparation processes, ensuring consistently high-quality dishes for guests.
• Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs.
• Spearheaded employee training programs, improving overall skillsets within the BOH team.
• Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
• Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
• Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
• Followed operational procedures and enforced product standards, quality and consistency.

As a Team Leader, I was responsible for:

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

As a Team Member/Prep I was responsible for:

• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Fostered positive work environment, leading by example and offering support to team members as needed.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.
• Helped meet changing demands by recommending improvements to business systems or procedures.