Shanna Kammerer

Mentored junior merchandisers, sharing best practices and providing guidance for their professional development.

• Achieved high levels of store cleanliness and organization, delivering an inviting shopping environment for customers.
• Implemented planogram changes as needed, ensuring compliance with corporate guidelines while adapting layouts to better accommodate customer needs.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Managed high profile projects with accuracy and in a timely manner.
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• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.