Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2021 - Current
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Concentrix
08.2017 - 12.2020
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Run customers Insurance
Able to access GAMMIS FLIMMS
Process claims
Customer Service Team Lead
Activus Connect
12.2014 - 07.2017
Coached new team members on service techniques and provided scoring through quality assurance program.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Resolved customer service issues using company processes and policies and provided updates to customers.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.