Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna-kay Miller

Stone Mountain,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Associate

Concentrix
08.2017 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Run customers Insurance
  • Able to access GAMMIS FLIMMS
  • Process claims

Customer Service Team Lead

Activus Connect
12.2014 - 07.2017
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

Education

Medical Billing And Coding -

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2024

High School Diploma -

Towers High School
Decatur, GA
05.2014

Skills

  • Plates Presentation
  • Microsoft Dynamics
  • Staff Training
  • Refund Processing
  • Insurance Claims
  • Prior Authorization Processing

Timeline

Customer Service Representative

Teleperformance
02.2021 - Current

Customer Service Associate

Concentrix
08.2017 - 12.2020

Customer Service Team Lead

Activus Connect
12.2014 - 07.2017

Medical Billing And Coding -

Ultimate Medical Academy - Clearwater

High School Diploma -

Towers High School
Shanna-kay Miller