Shanna Knotts
Bronx,NY
Summary
To obtain a position in a highly motivated, professional and positive environment where I can utilize my skills, and become a dependable asset to a company.
Overview
22
22
years of professional experience
Work History
Chief of Staff
NYC Council
Bronx, New York
03.2017 - Current
- Supervise all staff members that were hired
- Provide direct assistance to the Councilman
- Update Council Stat system for all assigned cases
- Coordinate and host all in district events at various venues
- Oversee daily operational functions of the district office
- Serve as point liaison to the constituents within the 17th district
- Network and coordinate with local precincts and community boards to help ensure residents have pivotal necessities to improve their quality of life
- Attend monthly/quarterly meetings to obtain and provide updates within the community
Case Manager
Breaking Ground
New York, New York
06.2016 - 03.2017
- Manage a caseload of 17 clients
- Schedule medical and psychiatric appointments
- Complete data entry and prepare notes for each client’s progress
- Conduct scheduled home visit twice a month for each individual client
Housing Advocate
Breaking Ground
New York, New York
03.2015 - 06.2016
- Referred clients to shelter as well as transitional facilities
- Complete psychosocial and prepare clients for psych evaluations
- Provide daily outreach to chronically street homeless individuals
Service Associate
Pay-O-Matic Check Cashing
Bronx, New York
12.2014 - 03.2015
- Prepared western union transfers
- Sold company direct express debit card
- Cashed a series of check and processed bill payments daily
Administrative Assistant
Bronxworks (Homeless Outreach Team)
Bronx, New York
03.2007 - 03.2015
- Input data entry and produced monthly/quarterly reports
- Created and maintained purchase orders for the program
- Engaged homeless clients and refer them to shelter for placements
Sales Associate
New York & Company
New York, New York
02.2008 - 02.2012
- Customer serviced all guest
- Offered company credit card accounts to customers
- Coordinated floorsets/merchandising and conducted stock checks
Assistant Manager
The Avenue
Bronx, New York
11.2003 - 02.2007
- Conducted interviews and hired staff
- Handled employee payroll and purchases
- Coordinated floorsets for branding and merchandising
Education
Diploma -
Theodore Roosevelt High School
08.2003
Skills
- Microsoft Word, Power Point, Excel, Works, Office
- Windows 95, Type 60 wpm
Timeline
Chief of Staff
NYC Council
03.2017 - Current
Case Manager
Breaking Ground
06.2016 - 03.2017
Housing Advocate
Breaking Ground
03.2015 - 06.2016
Service Associate
Pay-O-Matic Check Cashing
12.2014 - 03.2015
Sales Associate
New York & Company
02.2008 - 02.2012
Administrative Assistant
Bronxworks (Homeless Outreach Team)
03.2007 - 03.2015
Assistant Manager
The Avenue
11.2003 - 02.2007
Diploma -
Theodore Roosevelt High School
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