Shanna Kraft
Oklahoma City,OK
Summary
Growth-focused customer service representative ready to apply several years of progressive experience within the field. Highly effective at coordinating program activity and capitalizing on applicable employment opportunities. Decisive leader and forward-thinking employee with excellent attention to detail and hardworking mentality.
Overview
5
5
years of professional experience
Work History
Chief Financial Officer
Promises Recovery
Oklahoma City, OK
06.2024 - Current
- Oversee and manage the financial and client rental records of seven recovery houses.
- Submit weekly reports to clients, management staff, and financial investors.
- Provide clients with additional support resources.
- Provide organizational leadership and collaboration with executive partners to secure donations, establish long-term goals, strategies and policies that promote healthy recovery.
Customer Service Representative
Maximus Call Center
Oklahoma City, OK
06.2020 - Current
- Answer customer inquiries, and provide accurate information regarding the Oklahoma Medicaid Project.
- Update customer applications while maintaining detailed records of customer interactions, transactions, and comments for future reference.
- Resolve customer concerns promptly and efficiently.
- Perform administrative tasks, such as processing paperwork, while working with multiple databases in order to update case information and meet necessary verifications.
- Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Enhance productivity and customer service levels by anticipating needs, and delivering outstanding support.
- Mentor other agents in order to promote successful training and clarification on program procedures and policies, in order to ensure the highest level of customer service.
Education
Some College (No Degree) - Psychology
University of Phoenix
Wichita, KSSkills
- Operational management
- Multi-line telephone operations
- Budget development
- Recordkeeping strengths
- Complaint resolution
- Verbal and written communication
- Client relations
- Money handling
- Time management
- Critical thinking
- Account management
- Quality assurance controls
- Promotional support
- Multi-task management
- Data entry
References
References available upon request.
Timeline
Chief Financial Officer
Promises Recovery
06.2024 - Current
Customer Service Representative
Maximus Call Center
06.2020 - Current
Some College (No Degree) - Psychology
University of Phoenix
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