SHANNA LARM
Gladstone
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
Work History
Civilian Payroll Technician
Kansas City Veterans Health Administration
05.2022 - Current
- The accurate processing of all aspects of pay, the maintenance of payroll records, and the completion of related reports pertaining to civilian employees of the Federal Government.
- Reviews, verifies, and process a variety of payroll and time and attendance data impacting pay, electronic funds transfer (EFT) payroll deposits, leave, taxes, benefits, deductions, and master payroll record information.
- Interprets and applies regulations regarding appointment entitlements, leave earnings, charges of leave, leave without pay, advance sick leave and compensatory time.
- Examine personnel actions, pay changes and employee requests and make appropriate changes to master records that serve as a basis for pay and leave computation and affect the disbursement of pay.
- Interfaces verbally and on-line with Defense Finance and Accounting Service (DFAS) payroll technicians to resolve payroll issues including missing time, leave conversion, special pay, and miscellaneous inquiries.
- Provides advice and guidance to employees, supervisors, financial management specialists, and to personnel specialists on rules, regulations, and procedures relating to pay and time and leave issues including pay entitlement, overtime, differential and holiday, leave regulations, procedures, and balances.
- Post, examine, balance, compute, and extract data from the records, and prepare a variety of reports computations of pay entitlements.
- Responsible for the accuracy of the authorization documents which affect the propriety of pay as well as for the accuracy of computations.
- Determine eligibility for pay and benefits based on such factors as the type of appointment and pay plan involved, the tour of duty, and the location of employment.
- Processes time and attendance records of a diversified workforce covering a variety of appointment authorities and employment situations under various pay systems.
Program Support Assistant
Kansas City Veterans Health Administration
02.2021 - 05.2022
- Primary Unit Timekeeper, ensuring employee timecards are accurate, and processed in a timely manner, answering employee questions about individual time cards. Inputting leave requests and changing of tour hours for employees.
- TMS Administrator, assigning TMS learning for employees to keep them up to date on present and future requirements needed for job duties.
- Maintaining Chemical Inventory for Fiscal Department
- Ordering of supplies for Fiscal Department
- Schedules interviews, and all visitors entering FAA Building
- Assigning new hire paperwork and parking badges for incoming employees
- Taking all Fiscal meeting notes
- Controlled Substance Investigator (2020-2023) Physically audits Pyxis machines for accurate count of controlled substances, as well as auditing of patient orders in CPRS to determine accurate amounts are documented.
Transportation Assistant
Kansas City Veterans Health Administration
10.2019 - 02.2021
- Serves as Employee Travel Assistant for VAMC for temporary duty travel (TDY).
- Reviews travel requests & verifies legal entitlement & official authorization for travel requested.
- Advises travelers on flight schedules, fares & per diem allowances.
- Estimates passenger travel costs by comparing flight costs, per diem, lodging & ground transportation.
- Performs as the point of contact for Travel Card program.
- Maintains records for use in determining future travel advance authorization.
- Reviews monthly listing of 'Corporate Analysis Account' for appropriate charges, reconciles master Listing with the Citibank billing and reviews the delinquent list to make report to the Program Director for necessary action.
- Prepares individual travel authorizations, providing best estimate computations of travel, mileage and subsistence expenses.
- Submits authorizations to approving official for signature before issuing travel. Issues all required documents pertaining to official travel.
- Responsible for the security of all accountable forms used in the travel activity and assures safekeeping and accountability. For the balancing, maintenance & posting to all travel control points.
- Familiar with all automated word processing systems within the Service, and the Fed Traveler system.
Advanced Medical Support Assistant
Harry S Truman Memorial Veterans Hospital
06.2016 - 09.2019
- First point of contact in outpatient office for patients in Behavioral Health Department
- De-escalating, and solving crisis situations for patients and family members via phone and in person.
- Contacting and giving information to Emergency personnel (police, hospitals, Doctors) during crisis situations.
- Receiving and answering all electronic correspondence for Behavioral Health Department.
- Recipient of Customer Service STAR Award for October 2018.
- Assist with providing on-the-job training for new employees
- Assisted in the interview/hiring process for prospective employees
- Produced and implemented plan for different hour tour for better veteran and clinic support.
- Answer telephones and direct calls to appropriate staff.
- Greet patients and visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Responsible for scheduling appointments, consult scheduling, collecting insurance information, data entry
- Confirm timely and accurate patient appointments
- Identifying and Providing help with correcting scheduling errors
- Assist with notifying the patient of his/her scheduled appointment
- Manage and evaluate work in order to complete duties within required timeframes and ability to follow-up on pending issues
- Ability to navigate through health records to find needed information
- De-escalating crisis situations in a professional and empathetic manner
- Listen and resolve complex problems from patients to ensure patient services are met
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Ability to utilize health information technology and various office software products
- Ability to type 55WPM
Medical Front Desk Associate
Epoch Mens Health
04.2015 - 06.2016
- Scheduling patients on a daily/weekly basis in a private medical practice.
- Entering correct demographics to support billing, and health history.
- Verifying insurance benefits and eligibility, and preauthorization.
- Explaining insurance coverage and payment information to patients.
- Verifying correct cpt codes to insure correct payment on claims.
- Scanning of sensitive documents and charting following HIPPA practices.
- Accepting payments for services.
- Reconciling end of the day receipts/monies to assure correct amounts.
- Maintaining office inventory for ordering items needed.
- Problem solving when issues arose with office equipment, and if not able to fix myself, calling and scheduling maintenance.
- Training of new employees
- Interviewing prospective employees
- Acquiring appropriate new hire paperwork
Office Support Assistant II
University of Missouri
07.2014 - 04.2015
- Procuring and accepting payment for student dining plans.
- First in line for phone inquiries and complaints.
- Data entry of demographics and spreadsheet information.
- Hiring and supervision of 4 student employees.
- Maintaining inventory for cleaning supplies for student employees, and ordering said items.
- Scheduling multiple meeting rooms for meetings, and keeping documentation of usage.
- Maintaining accounts receivables and payables
- Interviewed prospective employees
- Explained and assisted new hire employees with needed information on hiring package material, ie: W-4, I-9, and state withholding information
Insurance and Billing Specialist
Mid Mo O&P
04.2014 - 07.2014
- Obtaining insurance eligibility and benefit information for a private Orthotics and Prosthetics medical office.
- Insuring correct cpt coding and filing claims for prompt and accurate payment.
- Billing patients monthly statements.
- Clarifying and fixing claim problems with private and state insurance.
- Entering correct demographic information to insure timely turnarounds.
- Answering phones to help patients and insurance companies with any issues.
- Performing appeals procedures with insurance companies.
- Explaining benefits and personal responsibility to patients.
Admission Secretary/Billing Secretary
Valley Hope Administration
02.2005 - 04.2014
- First point of contact via in office walk ins and phone calls for patients and family.
- Scheduling patient admissions at a 160 bed drug and alcohol rehabilitation center.
- Contacting and giving information to Emergency personnel (police, hospitals, Doctors) during crisis situations.
- Admission interviews with patients on daily basis.
- De-escalating, and solving crisis situations for patients and family members.
- Entering correct demographic and insurance information for timely admission and billing.
- Accurately coding with cpt codes for services in facility.
- Filing insurance claims with private insurance companies.
- Inputting information to form year end budgets for facility.
- Maintaining monthly billing accounts by utilizing appropriate software.
- Scanning and charting using appropriate HIPPA protocol.
- Assisting with phone inquiries to rectify problems and questions.
- In absence of Office manager, I acted in the supervisory role.
- Scheduling employees.
- Overseeing inventory for kitchen, housekeeping, and maintenance.
- Ordering products, and basic running of 3 departments.
- Maintaining licensing, insurance, and maintenance records on company vehicles.
- Keeping up to date OSHA files for compliance, as well as assuring correct information for JCAHO compliance.
- Maintaining accounts receivables and payables.
- Managing two charge cards for company purchases.
- Maintaining past charge card purchases for audit information purposes.
- Verifying eligibility and benefit information.
- Explanation of insurance coverage to patients/family.
- Financial loan explanation, and credit counseling to patients/family.
Education
High School Diploma -
Boonville R1 High School
Skills
- Wage and hour laws
- Employee benefits administration
- Payroll processing
- Financial recordkeeping
- Strong problem solver
- Teamwork and collaboration
- Excellent communication
- Multi-tasking
- Office administration
- Report preparation
- Document management
- Administrative support
Timeline
Civilian Payroll Technician
Kansas City Veterans Health Administration
05.2022 - Current
Program Support Assistant
Kansas City Veterans Health Administration
02.2021 - 05.2022
Transportation Assistant
Kansas City Veterans Health Administration
10.2019 - 02.2021
Advanced Medical Support Assistant
Harry S Truman Memorial Veterans Hospital
06.2016 - 09.2019
Medical Front Desk Associate
Epoch Mens Health
04.2015 - 06.2016
Office Support Assistant II
University of Missouri
07.2014 - 04.2015
Insurance and Billing Specialist
Mid Mo O&P
04.2014 - 07.2014
Admission Secretary/Billing Secretary
Valley Hope Administration
02.2005 - 04.2014
High School Diploma -
Boonville R1 High School
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