Shanna Loewen
Olathe,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
7
7
Certification
Work History
Director of Transformation
Employers Insurance Group
Remote
01.2022 - Current
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Transformed organizational processes by implementing innovative strategies and digital solutions.
- Improved overall efficiency with the introduction of agile methodologies and performance metrics reducing MVP implementation time by 25%.
- Established effective communication channels, fostering collaboration among departments and stakeholders.
- Enhanced employee engagement through targeted training programs and transparent performance evaluations.
- Implemented continuous improvement initiatives to maintain high quality standards across all operations leading to a 33% reduction in bugs/defects.
- Championed a culture of innovation, encouraging employees to think creatively and challenge the status quo in pursuit of excellence.
- Coordinated stakeholder involvement throughout transformation projects to ensure alignment with organizational goals and objectives leading to all initiatives being tied to organizational goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
Agile Program Manager
Employers Insurance Group
Remote
- 01.2022
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Researched industry best practices in support of training development and program content.
- Built teams to address project goals and objectives for multiple projects.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Agile Coach/Scrum Master Consultant
Consulting
Remote
- 08.2019
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Established a culture of continuous improvement through retrospective meetings and process refinement.
- Mentored team members on Agile best practices, fostering collaboration and growth within the team.
- Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Worked to provide continuous improvement for product development lifecycle.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Led cross-functional teams to successfully complete IT projects.
Scrum Master
FireMon
Kansas
- 05.2017
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Education
Bachelor of Science - Technical Communications
Montana Technological University
Butte, MontanaBachelor of Science - Public Policy
Montana Technological University
Butte, MontanaBachelor of Science - Human Values
Montana Technological University
Butte, MontanaSkills
- Business Process Improvement
- Coaching and Mentoring
- Data Analytics
- Operational Excellence
- Project Management
- Decision Making
- Strategic Planning
- Agile Methodologies
- Cross-functional Team Leadership
- Risk Assessment
- Digital Transformation
- Staff Hiring
- Teamwork and Collaboration
Certification
- Leading SAFe 5.0
- Agile Certified SCRUM Master
- Certified Product Owner (CSPO)
- Information Technology Infrastructure Library (ITIL) certified
- Six Sigma – Green Belt
- Certified Business Analyst Professional (CBAP)
- Project Management Professional (PMP)
Timeline
Director of Transformation
Employers Insurance Group
01.2022 - Current
Agile Program Manager
Employers Insurance Group
- 01.2022
Agile Coach/Scrum Master Consultant
Consulting
- 08.2019
Scrum Master
FireMon
- 05.2017
Bachelor of Science - Technical Communications
Montana Technological University
Bachelor of Science - Public Policy
Montana Technological University
Bachelor of Science - Human Values
Montana Technological University