Shanna Mack
Victorville ,CA.
Summary
Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10+ years of experience paired with goal-oriented and performance-minded approach.
Overview
10
10
years of professional experience
Work History
Onsite Property Manager
Sun Capital LLC
07.2017 - 04.2020
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Enhanced curb appeal through landscaping projects, exterior painting, common area upgrades.
- Conducted regular inspections to maintain property appearance and address potential safety concerns or maintenance needs proactively.
- Resolved tenant disputes professionally, promoting harmonious living conditions within the community.
- Streamlined rent collection processes for increased efficiency and reduced late payments.
- Completed annual rent calculations using housing database software.
- Improved property occupancy rates by effectively marketing available units and conducting thorough applicant screenings.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collaborated with maintenance staff to prioritize work orders and ensure prompt completion of essential tasks.
- Maintained accurate financial records, including expense tracking and budgeting for annual property management costs.
- Coordinated appointments to show marketed properties.
- Managed daily operations, ensuring smooth functioning of all property management tasks.
- Collected and maintained careful records of rental payments and payment dates.
- Administered lease agreements accurately while adhering to local laws and regulations governing landlord-tenant relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong relationships with tenants to foster a positive community atmosphere and encourage lease renewals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated move-in and move-out procedures, minimizing unit vacancy periods and lost revenue opportunities.
- Organized community events to foster resident engagement and create a sense of belonging among tenants.
Onsite Property Manager
Management Pro LLC
04.2012 - 07.2017
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Enhanced curb appeal through landscaping projects, exterior painting, common area upgrades.
- Conducted regular inspections to maintain property appearance and address potential safety concerns or maintenance needs proactively.
- Organized community events to foster resident engagement and create a sense of belonging among tenants.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Administered lease agreements accurately while adhering to local laws and regulations governing landlord-tenant relationships.
- Resolved tenant disputes professionally, promoting harmonious living conditions within the community.
- Streamlined rent collection processes for increased efficiency and reduced late payments.
- Completed annual rent calculations using housing database software.
Onsite Property Manager
Webeer County Housing
02.2010 - 04.2012
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Enhanced curb appeal through landscaping projects, exterior painting, common area upgrades.
- Maximized rental income while minimizing expenses through effective planning and control.
- Resolved tenant disputes professionally, promoting harmonious living conditions within the community.
- Streamlined rent collection processes for increased efficiency and reduced late payments.
- Organized community events to foster resident engagement and create a sense of belonging among tenants.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Managed daily operations, ensuring smooth functioning of all property management tasks.
- Collected and maintained careful records of rental payments and payment dates.
- Developed strong relationships with tenants to foster a positive community atmosphere and encourage lease renewals.
- Kept properties in compliance with local, state, and federal regulations.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Colton High School
Colton, CASkills
- Rent collection
- Marketing and Advertising
- Goal-Oriented
- Building Maintenance Supervision
- Knowledge of Legal Regulations
- Property Management Expertise
- Tenant relations
- Property Maintenance
- Building inspections
- Vacancy Marketing
- Deposits Management
- Property Showing
- Tenant and Owner Liaising
- Property tours and inspections
- Maintenance Management
- Leasing and sales
- Payment Collection
- Codes Compliance
Timeline
Onsite Property Manager
Sun Capital LLC
07.2017 - 04.2020
Onsite Property Manager
Management Pro LLC
04.2012 - 07.2017
Onsite Property Manager
Webeer County Housing
02.2010 - 04.2012
High School Diploma -
Colton High School
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