Shanna Marks
Nampa,ID
Summary
Dynamic fitness professional with extensive experience at Treasure Valley YMCA, excelling in class instruction and member engagement. Committed to empowering members with challenges and fitness goals to be successful in their health journey. Willingness to learn, eager to contribute to team success. Ready to tackle new challenges with dedication, enthusiasm and professionalism. Willingness to learn and eager to contribute to team success across all branches of the Treasure Valley YMCA's.
Investigative training, including data and evidence collection, report writing and public speaking . The ability to handle situations where quick, effective and responsible actions are a must. Equipped with strong problem solving abilities.
Experienced leader with strong background in guiding teams, managing complex projects and budgets. Excels in developing efficient processes, ensuring high standards, and aligning efforts that comply with the Y's vision and misson. Known for collaborative approach and commitment to excellence while making the Y for all members, community and partnerships.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and assist in what ever needs to be accomplished for success at all levels.
Overview
30
30
years of professional experience
Work History
Fitness Instructor and Personal Trainer
Treasure Valley YMCA Tomlinson South Branch
Meridian, ID
01.2019 - Current
- Serve as primary liaison for South Y's EBHI programs, facilitating communication and establishing relationships with potential patients.
- Facilitate patient placement, assessments and roster completion for EBHI programs, ensuring compliance with YMCA and Federal HIPAA policies and procedures that may be created, received, reviewed or spoken during performance of duties.
- Deliver EBHI classes to uphold patient dignity and respect, ensuring adherence to program standards, while engaging lesson plans for diverse age groups that is both fun and safe.
- Collaborate with the Director of Healthy Living Center and team to refine and enhance program offerings.
- While Personal Training striving to achieve client satisfaction by delivering tailored fitness training sessions to meet their goals. Focus is on empowering clients with knowledge to pursue long-term health and wellness lifestyles. Create a supportive environment for personal growth in fitness journeys.
- Holding many certifications in the fitness industry, the goal is to continue to build the group exercise program classes with a warm and welcoming environment to include any and all of the members wishing to participate in a safe and engaging environment as we stay within our core values and misson.
- Contributed significantly as a key member of the annual campaign team.
Fitness Coordinator and Instructor
Inshape
Pittsburg, CA
06.2014 - 09.2019
- Addressed member concerns or complaints related to class operations and instructor performance in a timely manor. Collaborated to manage disciplinary matters of staff effectively and fairly.
- Developed and maintained fitness class schedules for participant engagement and satisfaction, while working within the fiscal budget.
- Assisted management in the development and monitoring of budgetary guidelines to optimize spending allocations.
- Oversaw and validated staff time card submissions for accuracy.
- Engaged with management to develop and implement effective member retention strategies and program enhancements.
- Instructed fitness classes for members, ensuring quality training and safety while providing a welcoming, fun and safe environment.
Fraud Investigator
Department of Justice
Portland, OR
04.2010 - 06.2014
- Conducted thorough investigations of fraudulent activities, ensuring compliance with federal regulations in child support cases.
- Analyzed financial records and transaction data to detect anomalies and patterns indicative of fraud.
- Collaborated with other federal and state agencies to gather evidence to support criminal prosecutions.
- Developed investigative reports detailing findings, methodologies, and recommended actions for case resolution.
- Mentored junior investigators on best practices in fraud detection and investigation techniques.
- Provided exceptional customer service in a caring and understanding manor to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Improved company wide security measures through the development and implementation of fraud prevention policies and procedures.
Investigtor and Fraud Detection
Oregon Department of Revenue
Salem, OR
04.2007 - 04.2010
- Led internal audits of investigative processes to identify areas for improvement or potential compliance issues in personnel issues.
- Developed and maintained strong professional relationships with law enforcement, state and federal agencies, fostering cooperation in investigations of complex tax fraud ensuring adherence to legal and ethical standards..
- Facilitated team development and performance by supervising eight employees, fostering a culture of excellence and accountability.
Lead Undercover Drugs & Sex Crimes Investigator
Portland Police Bureau
Portland OR
09.1995 - 04.2004
- Oversaw and coordinated undercover operations targeting drug trafficking and sexual abuse, collaborating with a team of nearly twelve detectives.
- Led coordination efforts with law enforcement and federal agencies to gather and analyze evidence for search warrants. Oversaw the preparation of cases for successful prosecution. Fostered relationships with judicial entities to streamline evidence submission processes.
- Designed and implemented comprehensive training programs to enhance interview skills, report writing, evidence collection, and court preparation practices.
- Engaged with drug informants to establish trust and reltionships to facilitate efforts against drug trafficking and abuse.
- Worked within budget allocations for overtime, training, equipment, travel expenses and various other expenses.
Education
Crimal Justice
Basic Police Standards And Training
Salem, OR06.1990
High School Diploma -
Imbler High School
Imbler, OR05.1977
Skills
Public speaking experience in diverse settings
Class instruction for group fitness classes for over 45 years
Over 2000 training hours of skills including interviewing, investigations, report writing and communication
Experience with budget creating and use
Holder of many certifications; American Council on Exercise group Fitness, ISSA Personal Training, Delay the Disease, Oncology Recovery Program, Movement for Memory, Rock Steady Boxing, Power Up, EGym coach, Yoga, Silver Sneakers, Barre Above, TRX, Les Mills Body Pump, Schwinn Cycling and Strong by Zumba,
Timeline
Fitness Instructor and Personal Trainer
Treasure Valley YMCA Tomlinson South Branch
01.2019 - Current
Fitness Coordinator and Instructor
Inshape
06.2014 - 09.2019
Fraud Investigator
Department of Justice
04.2010 - 06.2014
Investigtor and Fraud Detection
Oregon Department of Revenue
04.2007 - 04.2010
Lead Undercover Drugs & Sex Crimes Investigator
Portland Police Bureau
09.1995 - 04.2004
Crimal Justice
Basic Police Standards And Training
High School Diploma -
Imbler High School