SHANNA MARSHALL
Washington,United States
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder, Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
Work History
Associate Team Leader
Block Advisors/H & R Block
Washington, DC
12.2019 - 04.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Led team of 6 members while providing exceptional customer service
Cleaner
Handy
New York, NY
09.2015 - 08.2021
- Handled equipment, chemicals and materials properly and with caution.
- Emptied 7 trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies
Cleaner
Lapa Lopa
Washington, DC
08.2018 - 11.2018
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Completed 7 routine floor stripping, sealing and finishing.
- Maintained floor cleaning and waxing equipment
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Housekeeper
Master Crop/ Wyndham National Resort, National
Harbor, MD
09.2013 - 05.2014
- Prep 10 rooms to be cleans
- Dust all area of baseboard, pictures frames
- Sanitizing bathrooms and living rooms from top to bottom, including toilets, tubs, and showers
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
- Verified cleanliness and organization of storage areas and carts
INTERNSHIPS Automation Clerk/Intern
Homeland Security/U.S. Coast Guard
Washington, C.
04.2012 - 09.2012
- Dispersed incoming calls correct recipients throughout office
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Planned travel arrangement for 3 executives and staff personal
- Answered and transferred incoming telephone calls, taking messages for various staff members
- Provided clerical support, addressing routine and special requirements
- Sorted, organized and maintained files
Executive Assistant/Intern
United Planning Organization
Washington, DC
09.2011 - 11.2011
- Drafted meeting agendas supplied advance materials and executed follow-up for meeting and team conference
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled all media and public relations inquiries, collect paperwork for many candidates
- Confidential and sensitive information is handled very carefully
- Used advanced software to prepare documents, reports and presentations
- Processed travel expenses and reimbursements for executive team and senior management group
- Managed and reviewed filing and 5 office systems
Housekeeping Aide
Personnel Plus
Chevy Chase, MD
07.2010 - 11.2010
- Preparing 10 dorm rooms to be clean
- Clean bathroom and mop and sweep floor
- Vacuum floor and under bed
- Set-up rooms to be inspected
- Removed soiled sheets, washcloths and towels
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting
Toe Tag/Data Entry Assistant
Nanatushay PC & Printer Repair
Landover , MD
01.2008 - 07.2010
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Scanned documents and saved in database to keep records of essential organizational information
- Corrected data entry errors to prevent duplication or data degradation
- Accurately handled data entry for 50 clients into company-based software
Education
VMT - Home Health Aide
Home Heath Agency
Washington, DC11.2017
Business Management - Computer
University of The District of Columbia
Washington, DC09.2013
Computer Skill Operator -
Sanz Business School
Washington, DC11.1996
High School Diploma -
Parkdale High School
Riverdale, MD05.1995
Skills
- Ability to Multitask Expert
- Fast Learner Expert
- Computer Skills Expert
- Customer Service Expert
- Communication Skills Expert
- Ability to Work Under Pressure Expert
- Ability to Work in Team Expert
- Microsoft Office Expert
- Communication Expert
- Microsoft Office Word Expert
- Excel Advanced Part 1 Expert
- Fast Typing Skills Expert
- Share Point Service Expert
- Client Service
- Staff education and training
Timeline
Associate Team Leader
Block Advisors/H & R Block
12.2019 - 04.2022
Cleaner
Lapa Lopa
08.2018 - 11.2018
Cleaner
Handy
09.2015 - 08.2021
Housekeeper
Master Crop/ Wyndham National Resort, National
09.2013 - 05.2014
INTERNSHIPS Automation Clerk/Intern
Homeland Security/U.S. Coast Guard
04.2012 - 09.2012
Executive Assistant/Intern
United Planning Organization
09.2011 - 11.2011
Housekeeping Aide
Personnel Plus
07.2010 - 11.2010
Toe Tag/Data Entry Assistant
Nanatushay PC & Printer Repair
01.2008 - 07.2010
VMT - Home Health Aide
Home Heath Agency
Business Management - Computer
University of The District of Columbia
Computer Skill Operator -
Sanz Business School
High School Diploma -
Parkdale High School
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